Customer Service Representative

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Delegate CX

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🎯 Recruiter

🏢 Enterprise

B2B • Recruitment • Enterprise

Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.

📋 Description

• Responsible for answering all inbound telephone calls and emails. • Responsible for sending Order Acknowledgements to customers via email. • Responsible for providing backup support to Data Entry by entering all received orders when required. • Responsible for processing Drop Ship orders and forwarding them to the Buyer for delivery and completion. • Responsible for communicating with the Buyer to ensure timely purchasing of inventory. • Responsible for coordinating with Finance to ensure accurate and timely invoicing of orders. • Responsible for issuing and processing return authorization requests. • Responsible for re‑sending client invoices as required. • Responsible for reading and responding to all inbound Customer Service email requests and forwarding other inquiries to the appropriate personnel. • Responsible for learning the products offered in each program to effectively answer client questions. • Responsible for completing all outbound calls to clients regarding back‑orders and/or discontinued items. • Responsible for entering releasing all RUSH orders and communicating with Pick/Pack to ensure timely and accurate shipment. • Ad hoc tasks aligned with those mentioned above.

🎯 Requirements

• Bachelor's degree in Communications, Business Administration, or a related field • 1–3 years of experience in Customer Service, Promotional Products, Order Management, or a related customer support role • Fluent verbal and written communication skills in both English and French • Ability to work overnight/graveyard shifts in Philippine time or within US operating hours • Proficiency in Microsoft Office suite, especially, Word, Excel, and Outlook • Intermediate to advanced computer skills, including use of the Internet and experience with promotional webstores • Demonstrated skills in customer escalation, conflict resolution, and negotiation • Strong customer service, interpersonal, and relationship-building skills • Strong multi-tasking, organizational, time management, and problem-solving skills • Strong team building skills, to work well within a close team environment – self-sufficient, resourceful and work well with minimal supervision • Must have employment eligibility in Canada

🏖️ Benefits

• Competitive salary package • Permanent work-from-home setup • Company equipment provided • Internet stipend upon regularization • HMO coverage • PTO credits and service incentive leaves • Professional development and training programs • A people-centered company culture focused on personal and professional growth