Bilingual Plaintiff Personal Injury Client Support Representative, Virtual Assistant

🔥 0 minutes ago

🗣️🇪🇸 Spanish Required

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Logo of The Ward Law Group, PL

The Ward Law Group, PL

51 - 200 employees

Founded 2012

👥 B2C

⚕️ Healthcare Insurance

B2C • Legal • Healthcare Insurance

The Ward Law Group, PL is a dedicated personal injury law firm committed to providing expert legal representation for victims of negligence in various injury cases, including car accidents, truck accidents, and wrongful death. With a strong focus on serving the Hispanic community, the firm prides itself on its extensive experience and proven track record of securing over $500 million in settlements for clients. The attorneys at The Ward Law Group emphasize client-focused representation, ensuring each client receives personalized attention throughout the legal process.

📋 Description

• Answer, screen, and route incoming calls to the appropriate team member • Take and relay messages or transfer calls to voicemail when staff are unavailable • Provide clerical support to office staff, including faxing, copying, and file organization • Maintain regular communication with clients and respond to questions • Follow up on medical treatment and confirm continuity of care • Request and obtain medical records and billing statements from providers • Communicate with insurance companies regarding treatment status

🎯 Requirements

• Bilingual (English/Spanish) • Previous experience in plaintiff personal injury law firms, medical offices, or healthcare scheduling • Familiarity with call centers and CRM or case management systems • Strong written and spoken English with professional Spanish fluency

🏖️ Benefits

• Paid time off • Healthcare benefits

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