Customer Service Specialist

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Remote Raven

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

Remote Raven is a company that connects businesses with highly qualified virtual assistants to fill various roles across multiple industries. They focus on providing professional, college-educated, and well-trained remote workers from the Philippines who can handle diverse tasks, including customer service, bookkeeping, digital marketing, HR, healthcare, and web development among others. Remote Raven ensures that these remote workers are fluent in English and hold relevant degrees or certifications. They offer a simple and affordable recruiting process without start-up fees, aiming to help companies streamline their staffing needs with reliable remote personnel.

📋 Description

• Respond to customer inquiries across email and chat through Gorgias in a timely, professional, and friendly tone • Craft accurate, on-brand responses using the internal SOP and AI tools to determine the right resolution • Keep customer records and ticket notes accurate and up to date after every interaction • Handle order modifications directly in Shopify — address changes, edits, cancellations, refunds, and reshipments • Ensure every order change is applied cleanly and reflected accurately in the ticket and the customer's account • Troubleshoot common issues — shipping delays, damaged product, subscription questions — and resolve within your authority • Recognize when an issue needs to go to another team member and escalate it cleanly with the right context • Flag recurring problems or trends so the team can fix root causes, not just symptoms • Contribute observations that help improve SOPs, product notes, or shipping and subscription workflows over time

🎯 Requirements

• Fluent written and spoken English with strong, professional communication • Prior customer service experience, ideally in e-commerce or DTC • Hands-on experience with Gorgias (or a comparable help desk platform such as Zendesk, Freshdesk, or Re:amaze) • Experience making order edits and modifications in Shopify — address changes, refunds, cancellations, and order editing • Comfort working independently with documented processes and AI tools to reach the right answer • Sound judgment about when to resolve directly versus when to escalate • Reliable internet connection and a quiet, professional remote work setup • Experience with subscription platforms — Recharge is a strong plus • Familiarity with specialty food, beverage, or premium consumer goods • Genuine interest in food and willingness to learn a specialty product line

🏖️ Benefits

• Up to $6 • 100% remote work • Full-time role