Smart Apartment Data
11 - 50 employees
💼 Consulting
📦 Logistics
📣 Marketing
Consulting • Logistics • Marketing
Smart Apartment Data is a leading nationwide provider of comprehensive and accurate multifamily data and analytics. Trusted by over 10,000 industry professionals, it offers a robust platform designed to help real estate professionals, investors, and property managers make informed decisions and uncover lucrative opportunities. The platform supplies detailed insights into apartment communities, market trends, and occupancies, facilitating tasks such as investment analysis, competitor benchmarking, and property management. Smart Apartment Data empowers users with powerful intelligence tools for tracking industry changes and identifying sales opportunities, ensuring they remain ahead of their competitors in the multifamily real estate market.
Customer Support Representative – Phone, Chat
🕒 August 7
🇵🇭 Philippines – Remote
💵 ₱40k / month
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
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Smart Apartment Data
11 - 50 employees
💼 Consulting
📦 Logistics
📣 Marketing
Consulting • Logistics • Marketing
Smart Apartment Data is a leading nationwide provider of comprehensive and accurate multifamily data and analytics. Trusted by over 10,000 industry professionals, it offers a robust platform designed to help real estate professionals, investors, and property managers make informed decisions and uncover lucrative opportunities. The platform supplies detailed insights into apartment communities, market trends, and occupancies, facilitating tasks such as investment analysis, competitor benchmarking, and property management. Smart Apartment Data empowers users with powerful intelligence tools for tracking industry changes and identifying sales opportunities, ensuring they remain ahead of their competitors in the multifamily real estate market.
📋 Description
• Assist customers in using the software platform through phone and live chat, troubleshoot issues, and guide them to successful resolutions • Guide customers in using the software platform effectively • Answer product and account-related questions with professionalism and empathy • Learn the software and confidently assist customers in using it • Resolve customer concerns or escalate complex issues when appropriate • Maintain accurate customer notes and documentation • Deliver a positive, welcoming customer experience in every conversation
🎯 Requirements
• At least 2 years supporting U.S. or international customers through both phone and live chat • Experience supporting a software, SaaS, or online platform • Comfortable troubleshooting customer issues while navigating multiple systems • Comfortable explaining technical concepts to non-technical customers • Strong spoken English with clear, natural communication • Strong computer skills and ability to learn new software quickly • Friendly, patient, and customer-focused • Detail-oriented and dependable • Nice to have: experience supporting SaaS, software, or web-based platforms • Nice to have: experience using CRM or customer support platforms such as Zendesk, Intercom, Freshdesk, or Salesforce • Nice to have: experience guiding customers through software or online tools • Nice to have: remote customer support experience
🏖️ Benefits
• 100% remote / home-based work • Compensation: Up to ₱40,000 gross per month (fixed maximum budget) • Collaborative and supportive team
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