Customer Support Specialist, APAC Region

Job not on LinkedIn

🔥 1 minute ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Appcues

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

☁️ SaaS

💰 $7M Debt Financing on 2022-01

Consulting • Marketing • SaaS

Appcues is a user engagement platform designed to help SaaS businesses improve user onboarding, feature adoption, and retention. With tools like in-app messaging, email, push notifications, and data tracking, Appcues enables companies to create personalized user journeys and automate multi-channel messaging workflows. Over 1,500 businesses use Appcues to enhance their user experience, engage customers, and drive product adoption by delivering timely and relevant messages across all user touchpoints. The platform focuses on harnessing user behavior data to optimize engagement strategies and improve the overall effectiveness of customer interactions.

📋 Description

• Help customers with support-related issues through written emails, Slack, and/or video chat • Conduct training sessions for the unmanaged customer base • Present customer problems and friction points to drive prioritization and actionable decisions • Participate in regular Support Office Hours to help customers in real time • Collaborate with CX, Finance, Marketing, and Sales to resolve customer impediments quickly • Master AI tooling platforms to improve skills and enable customers to act on agentic prompts • Proactively make help easier to access and anticipate customer needs

🎯 Requirements

• Curious mindset and desire to learn • Experience working at a remote-first company • Comfortable working remotely • Commitment to empowering users through education, not only resolving issues • Strong collaboration with support and cross-functional teams • Excellent listening and communication skills • Ability to synthesize feedback and represent the customer voice • Comfortable speaking with customers by phone, email, and chat • Ability to figure things out and work comfortably with ambiguity • Ability to work autonomously and improve processes • Driven and goal-oriented • Empathy and genuine desire to help others • Culture fit and drive to help are more important than experience • Availability for Monday–Friday, 9 a.m.–5 p.m. PST coverage

🏖️ Benefits

• 100% remote work • Computer provided • $1,000 home office stipend in the first year • $500 annual tech budget • Coworking reimbursement up to $500/month • Health, dental, and vision insurance with a generous portion of premiums covered • 401k with a match • Paid parental leave • $1,000 annual professional development stipend • Equity in stock options • Flexible time off • Company/team in-person gatherings when beneficial • Training and education budget