Player Support Agent

🕒 August 5

🌐 Philippines, Brazil, +4 more countries – Remote

🇵🇭 Philippines – Remote 🇧🇷 Brazil – Remote 🇨🇴 Colombia – Remote 🇿🇦 South Africa – Remote 🇮🇳 India – Remote 🇰🇪 Kenya – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TransPerfect

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

⚖️ Legal

📣 Marketing

💰 $425M Debt Financing - TransPerfect on 2025-04

Consulting • Legal • Marketing

TransPerfect is a global language services and technology company that provides translation, localization, interpretation, multilingual customer support (contact center/BPO), regulatory and labeling services, and creative/global marketing solutions. It combines human linguists with technology — notably the GlobalLink translation management platform and AI/machine‑translation capabilities — to help organizations launch and manage content, software, websites, and campaigns in multiple languages and markets. TransPerfect serves enterprise clients across industries such as life sciences, finance, legal, gaming, retail, and media.

📋 Description

• Process ‘Calls for Help’ received from the supported community • Become familiar with supported games to resolve player issues effectively • Stay up to date with workflow, policy, and gameplay changes • Use ticketing and social media platforms • Find creative solutions to day-to-day issues • Assist with reporting by tracking data on forms or spreadsheets • Support managers with ad-hoc tasks • Reach key performance indicators including productivity, quality, and player satisfaction • Enforce community rules and treat everyone fairly within the game context • Report issues and trends found in the game

🎯 Requirements

• Native or professional level of English with excellent oral and written skills • Excellent interpersonal and organizational skills • Advanced knowledge of Google Workspace • Ability to multitask, prioritize, and work independently with minimal supervision • Knowledge of gaming social media platforms including Reddit, Facebook, X, and Discord • Passion for video games • CV must be submitted in English

🏖️ Benefits

• The opportunity to hone and improve your skills • Apply your talents to a diverse variety of engaging gaming projects • A team of like-minded people in a fast-paced, multicultural environment • Ongoing training and professional self-improvement opportunities • Equal employment opportunities and an inclusive workplace