Helpdesk Support Agent

🕒 August 6

🇵🇭 Philippines – Remote

💵 ₱30k - ₱35k / month

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LevelUp - WordPress Technical Support & Outsourcing

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

LevelUp is a company specializing in WordPress technical support and outsourcing services. Founded in 2017, LevelUp provides a range of services aimed at helping WordPress businesses succeed, including technical support and maintenance plans for WordPress sites, one-time fix services, and managed customer support for WordPress theme and plugin developers. They also offer white-label support packages for WordPress design agencies and assistance in building offshore teams to handle WordPress support and development. With a focus on reducing operational overheads, LevelUp helps businesses outsource their technical support needs, offering specialized talent to handle WordPress-related challenges efficiently. The company is based in the UK with a support office in Manila, Philippines.

📋 Description

• Provide first-line support and troubleshooting for business applications, primarily Salesforce and NetSuite • Process user access requests, permission updates, and support inquiries through Slack, Zendesk, and internal admin tools • Document, categorize, and tag support interactions and tickets accurately • Investigate complex technical or process-related issues and escalate them to Product Management, Order to Cash, Deal Desk, and Systems Engineering • Collaborate with cross-functional teams and the Help Desk team to coordinate issue resolution • Stay current on system features, operational updates, and documented best practices through training and knowledge sharing • Assist with testing new processes or system updates • Contribute to knowledge base documentation • Support user onboarding and access setup as required

🎯 Requirements

• 2–3 years of experience in live chat customer service, technical customer support, or internal helpdesk environments • Hands-on Salesforce experience supporting users, managing records, and troubleshooting basic permissions and issues • Hands-on NetSuite experience resolving user support issues and navigating business workflows • Experience managing and prioritizing support queues in Zendesk or similar ticketing platforms • Proven dependability with active online presence and consistent responsiveness during scheduled working hours • Strong, professional, service-oriented written English • Ability to communicate complex troubleshooting steps clearly via text-based platforms • Commitment to working standard US Central Time hours (8:00 AM–5:00 PM CT), Monday to Friday • Must be based in the Philippines and observe Philippines holidays • Basic SQL querying capabilities, BigQuery/reporting platforms, Jira, sales workflows, Deal Desk, or Order-to-Cash processes are nice-to-have qualifications

🏖️ Benefits

• Equipment provided • HMO • 13th month pay • Good work-life balance • Respectful work environment • Fully remote work arrangement