Customer Support Specialist

🕒 July 29

🇵🇭 Philippines – Remote

💵 $600 - $800 / year

⏳ Contract/Temporary

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 46%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AJ Media

WebsiteLinkedInAll Job Openings

11 - 50 employees

📣 Marketing

💼 Consulting

🤝 B2B

Marketing • Consulting • B2B

AJ Media is a strategic performance marketing firm that helps partners achieve high-quality, profitable customer and lead acquisition. It emphasizes deep collaboration and takes ownership of growth targets, using a systematic approach that combines sophisticated statistical models with tactical market research to identify and exploit market inefficiencies. The firm focuses on measurable results and consistent over-delivery for its clients.

📋 Description

• Respond to inbound customer inquiries across email, live chat, and social DMs • Resolve order issues, shipping delays, returns, exchanges, and billing questions within SLA targets • Turn service interactions into retention opportunities and reduce churn • Escalate complex issues appropriately while owning customer outcomes end-to-end • Maintain a CSAT score of 90% or higher • Identify recurring customer issues and flag patterns to the operations team • Organize the helpdesk with proper tagging, notes, and follow-up • Contribute to and maintain FAQs, help articles, and support macros

🎯 Requirements

• 1–3 years of customer support experience, ideally in an ecommerce or DTC environment • Clear, warm, and professional written communication • Ability to handle high-volume queues while maintaining attention to detail and empathy • Natural problem-solving ability and initiative • Comfortable with helpdesk tools such as Gorgias, Zendesk, or similar • Experience with Shopify • Basic CRM knowledge • Understanding of ecommerce logistics, including shipping carriers, fulfillment workflows, and refund processes • Experience with Gorgias or ReAmaze • Shopify admin knowledge • Ability to navigate Aircall

🏖️ Benefits

• Performance bonuses tied to CSAT and resolution metrics • Career growth into CS Team Lead or CX Operations roles • Fully remote position • Collaborative, high-ownership culture • Paid leaves • HMO • Allowances • Work with exciting consumer brands in a high-growth environment