Support Agent

🕒 May 29

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PadSplit

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏠 Real Estate

👥 B2C

🏪 Marketplace

💰 $20.5M Series B on 2021-11

Real Estate • B2C • Marketplace

PadSplit is a platform that focuses on affordable co-living solutions, allowing individuals to rent private rooms in shared homes across various cities in the United States. By offering flexible stays with trusted identity and screening measures, it aims to create a safe and homey environment for its members. PadSplit markets itself as a more affordable option compared to other room rental services and helps members save money and build credit. The company also provides an opportunity for property owners to earn and make a positive impact in their communities by hosting rooms. PadSplit is recognized for its innovative technology and affordable housing solutions.

📋 Description

• Deliver High-Efficiency Support: Provide first-level support to PadSplit members via email, live chat, and phone. • Solve Problem: Troubleshoot and resolve member issues related to memberships, billing, and property inquiries, delivering timely, accurate, and member-focused resolutions. • Document & Escalate: Document and escalate complex issues to Tier 2 support or appropriate departments. • Continuously Improve: Continuously update and expand knowledge of PadSplit's services, policies, and procedures.

🎯 Requirements

• 2+ Years of Customer Service: Proven experience in a high-volume customer service or support environment. • Tech & Systems Proficiency: Upper intermediate computer skills and level of experience with Google Suite. Proficiency with customer support software and tools (e.g., Zendesk, Atlas). • Problem Solving Skills: Strong problem-solving ability and attention to detail. • Change Agility: A proven ability to follow evolving Standard Operating Procedures (SOPs) and adopt new processes quickly. • Availability: Ability to work flexible hours, including evenings, weekends, and holidays, with consistent and reliable attendance. • Remote Discipline: High-speed internet and the self-motivation to hit targets in a fully remote, fast-paced setting.