Customer Service Specialist

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LevelUp - WordPress Technical Support & Outsourcing

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

LevelUp is a company specializing in WordPress technical support and outsourcing services. Founded in 2017, LevelUp provides a range of services aimed at helping WordPress businesses succeed, including technical support and maintenance plans for WordPress sites, one-time fix services, and managed customer support for WordPress theme and plugin developers. They also offer white-label support packages for WordPress design agencies and assistance in building offshore teams to handle WordPress support and development. With a focus on reducing operational overheads, LevelUp helps businesses outsource their technical support needs, offering specialized talent to handle WordPress-related challenges efficiently. The company is based in the UK with a support office in Manila, Philippines.

📋 Description

• Deliver exceptional customer support via email, chat, and other communication channels, ensuring all interactions are professional, helpful, and aligned with company values. • Assist customers with inquiries, product guidance, and general support, appropriately escalating complex issues when necessary. • Work closely with leadership on various operational and administrative tasks to support daily business operations. • Conduct online research and gather information to support business initiatives, projects, and customer requests. • Coordinate bookings, appointments, and other required operational activities. • Accurately maintain customer records, documentation, and internal systems. • Identify recurring customer questions and provide feedback to enhance processes, documentation, and the overall customer experience. • Assist in testing new features, workflows, and internal processes, delivering clear feedback to the team. • Collaborate with cross-functional team members to ensure a seamless customer experience. • Promptly and accurately handle arising daily tasks, demonstrating the ability to work effectively without established standard operating procedures.

🎯 Requirements

• Previous experience in a customer service, customer support, administration, personal assistant, or operations role. • Highly organized with excellent attention to detail and the ability to manage multiple tasks simultaneously. • Self-motivated and proactive, possessing the confidence to work independently without direct instruction in a fast-paced environment. • Strong problem-solving skills and critical thinking abilities when handling customer inquiries or operational tasks. • Tech-savvy with the ability to quickly learn new systems, tools, and processes; comfort with AI tools and AI-generated text is highly desirable. • A positive attitude, willingness to take ownership, and a desire to contribute beyond core responsibilities. • Experience working with US clients in a fast-response or on-call setup is highly advantageous. • Exceptional written and verbal English communication skills, suitable for direct, unedited use with US-based clients. • A strong team player with a supportive, friendly attitude and a proactive, can-do approach to work. • Genuine passion for helping people solve problems, caring about the customer experience, and continuous self-improvement.

🏖️ Benefits

• HMO + 13th month pay