Customer Service – Sales Support

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Sourcefit

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.

📋 Description

• Provide day-to-day customer service support to customers, retail partners, and internal teams • Manage customer service inboxes and respond through various communication channels • Monitor order progress and coordinate with warehouse and operations teams on delays, shortages, and order issues • Investigate and resolve shipment discrepancies, product enquiries, and customer concerns • Maintain service records and escalate complex issues • Provide operational and sales support to customers and business partners • Support online portals, system access, order processing, and platform enquiries • Manage product returns, faulty product coordination, and credit requests • Prepare customer activity reports and performance updates • Assist with customer onboarding, training, and systems/process education • Support questionnaires, account updates, profile management, sales support, and business development initiatives • Manage shared inboxes, phone enquiries, and digital communication channels • Provide administrative support, maintain records and systems, and assist with reporting and process improvement • Support cross-functional projects and operational activities • Collaborate with warehouse, operations, e-commerce, sales, and retail teams to resolve customer and operational matters • Coordinate stakeholders and ensure timely resolution of enquiries and service requests

🎯 Requirements

• Previous experience in customer service, sales support, administration, or shared services roles • Strong organizational skills with the ability to manage multiple priorities and meet deadlines • Excellent written and verbal communication skills • Strong attention to detail and ability to maintain accurate records • Ability to work effectively in a fast-paced, customer-focused environment • Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word • Experience in retail, wholesale, e-commerce, or customer support environments is desirable • Experience managing shared inboxes, customer portals, or CRM systems is desirable • Experience supporting business customers, retail partners, or account management activities is desirable • Familiarity with order management systems and operational processes is desirable • Highly organized, customer-focused, proactive, adaptable, solutions-oriented, and collaborative

🏖️ Benefits

• Work-from-home setup • Monday to Friday schedule, 8:00 AM–5:00 PM AEST • Holidays aligned with Australian public holidays