Customer Care Specialist, English (Speaking)

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🔥 14 minutes ago

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Alphanumeric Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1979

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Alphanumeric Systems is a healthcare and life-sciences communications and services firm that provides medical and scientific communications, regulatory writing and submission support, pharmacovigilance, contact center and patient engagement services, KOL engagement, and facilities management and space optimization for pharmaceutical and biotech clients. The company delivers compliance-driven, omnichannel outreach and learning solutions with global reach to support therapy launches, patient access programs, HCP collaboration, and ongoing patient care.

📋 Description

• Respond to inbound calls, chats, and emails from patients, healthcare providers, and internal stakeholders • Answer general inquiries from consumers and healthcare providers • Navigate and assist users with sites • Work with sites and content to provide prompt, complete, and professional customer service • Assist with temperature excursion inquiries and updates • Identify and report potential Adverse Events and Product Quality Complaints • Document case notes in the customer relationship management system • Provide contract support and act as a client liaison and representative • Potentially support rotational shifts and after-hours coverage

🎯 Requirements

• Strong proficiency in English • Minimum 2 years of experience supporting pharma/biotech call centers and/or experience in a medical or commercial setting preferred • Prior experience with pharmaceutical products in a pharma/biotech call center preferred • Previous contact center experience is an asset • Passion for customer service and strong telephone soft skills • Ability to thrive in a fast-paced, innovative environment while remaining flexible, proactive, resourceful, and efficient • Excellent interpersonal skills and ability to maintain stakeholder relationships across calls, chats, and emails • Strong listening skills and empathy • Ability to distinguish different types of commercial inquiries • Willingness to learn to identify, document, and report adverse events or product complaints • Ability to handle calls, chats, and emails • Demonstrated problem-solving ability • Customer-service approach and solution-oriented mindset • Ability to learn and navigate new systems and technologies quickly • Windows through current version • Microsoft Office tools • Basic computer and hardware proficiency for setting up a remote workstation • Hardwired internet connection with minimum speeds of 15 Mbps upload and 15 Mbps download • Private, quiet office space free of interruption • Ability to sit for long periods of time • Must already be based in the Philippines with fully legal and valid documentation to work there

🏖️ Benefits

• Competitive salary • Internet allowance • Private health insurance • 3 weeks of training + 1 week of certification • Equipment provided by the company • Fully remote work