Virtual Assistant, Customer Support

Job not on LinkedIn

🕒 July 27

🇵🇭 Philippines – Remote

💵 ₱45k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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VA Desk

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2025

🤝 B2B

🎯 Recruiter

B2B • Recruitment

VA Desk is a provider of managed, dedicated virtual assistants for modern businesses. They supply AI-enabled virtual assistants who are guided and supported with systems, training, and technical resources to integrate into solo founders' workflows or team-based operations. VA Desk handles recruitment, onboarding, HR support (attendance monitoring, reliability tracking, payroll), and IT support for company-managed equipment, offering scalable, cost-efficient execution support and structured workforce systems for businesses seeking outsourced talent.

📋 Description

• Respond to customer inquiries via email, chat, or messaging platforms • Provide accurate, timely, and professional responses based on client guidelines • Assist customers with questions, concerns, or service-related issues • Escalate complex or sensitive cases to the appropriate internal team • Manage customer support tickets using platforms such as Zendesk, Freshdesk, or similar systems • Track, update, and resolve support cases in a timely manner • Troubleshoot common customer issues based on provided processes • Maintain a professional and brand-aligned tone in all communications

🎯 Requirements

• Proven experience in customer support or client-facing communication roles • Strong written communication skills with attention to tone and clarity • Ability to handle customer issues calmly and professionally • Experience with support or ticketing systems is highly preferred • Strong problem-solving and multitasking abilities • Comfortable working in a fast-paced, remote environment