Product Support Specialist, Developer-level

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Aidey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

B2B • Artificial Intelligence • Enterprise

Aidey is an AI-first BPO that provides human-in-the-loop services to companies, staffing the last-mile human intelligence that supports AI models and customer-facing processes. It operates 24/7/365 and combines AI-driven pipelines (for recruitment, QA, forecasting, marketing, and ops) with senior human review to handle customer experience, technical support (tier 1–3), customer success, back-office operations (data labeling, moderation, RLHF review, finance ops) and sales. Aidey integrates with common CRMs and helpdesk tools, promises a rapid 10-day onboarding to a live bench, and serves verticals including SaaS & AI, e-commerce, hospitality & travel, fintech, retail and gaming. The company promotes remote operations (Philippines base), claims improved CSAT and response times for clients, and has press coverage in tech/business outlets.

📋 Description

• Respond to customer inquiries and resolve issues via email (Zendesk) in a timely and professional manner • Identify and troubleshoot technical issues, escalating complex problems to appropriate teams (in R&D) • Collaborate with development teams to resolve issues and implement solutions • Continuously learn about our products

🎯 Requirements

• Excellent English communication skills: verbal, written, and reading is a **MUST ** • Knowledge of CSS, HTML, and JavaScript is a **MUST ** • Previous experience in customer service, technical support, or a related field is an **ADVANTAGE** • Knowledge of Shopify is an **ADVANTAGE ** • Experience with Zendesk is an **ADVANTAGE ** • Excellent problem-solving skills • Strong attention to detail and ability to manage multiple tasks simultaneously

🏖️ Benefits

• **• Fully remote, long-term opportunity** • **• Work directly with US-based teams** • **• Stable full-time schedule** • **• Clear processes and structured work** • **• Opportunity to grow into higher-level roles**