Customer Experience Coordinator, Real Estate

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Expedock

WebsiteLinkedInAll Job Openings

51 - 200 employees

📦 Logistics

🤖 Artificial Intelligence

🚗 Transport

Logistics • Artificial Intelligence • Transport

Expedock is the AI-powered automation service behind some of the leading players in the 7 trillion USD global supply chain. The company is on a mission to build a powerful data infrastructure that drives unprecedented efficiency and profitability across the industry. Expedock focuses on automating the manual processing and inputting of data for freight forwarding and logistics, achieving 99. 99% accuracy. With a team of experts in artificial intelligence and logistics, Expedock aims to transform the future of supply chain and logistics.

📋 Description

• Act as the first point of contact for tenant and landlord inquiries via phone, email, and property management portals. • Provide clear, empathetic responses to customer concerns, ensuring issues are logged and resolved promptly. • Maintain consistent communication with clients, updating them on progress and outcomes of their requests. • Liaise with contractors and property managers to schedule repairs, inspections, and maintenance works. • Track service requests from initiation to completion, ensuring quality standards and timelines are met. • Process contractor invoices and confirm service delivery against agreed terms. • Conduct follow-up calls and surveys to measure satisfaction and identify areas for improvement. • Monitor recurring issues and propose process improvements to enhance overall customer experience. • Support the development of customer engagement initiatives, including welcome packs, onboarding guides, and digital communication campaigns. • Ensure all customer interactions and property-related activities comply with UK housing regulations. • Maintain accurate, audit-ready records in property management software. • Track and archive safety certificates, inspection reports, and service logs.

🎯 Requirements

• 2+ years in customer service, property management, or tenancy coordination. • Familiarity with UK residential housing regulations and compliance standards. • Proficient in cloud-based property software (e.g., Fixflo, Arthur Online, AppFolio, or Yardi), CRM systems, and Microsoft 365/Google Workspace. • Dedicated home office with reliable high-speed broadband (100/50 Mbps recommended) and backup internet. • Exceptional written and spoken English, with strong conflict-resolution and diagnostic skills. • Fiber internet (PLDT Fiber, Converge, Globe Fiber, etc.) – recommended speed of 100/50 Mbps. • Backup internet (mobile hotspot or secondary ISP) capable of at least 20 Mbps. • Quiet, conducive home workspace. • OPTIONAL: Wired Ethernet connection preferred during work hours. • OPTIONAL: Power backup (UPS) if the location experiences frequent outages.

🏖️ Benefits

• HMO coverage and leave credits after three months of engagement. • Supportive Remote Environment: Work from home with a collaborative team that values growth and mutual success. • Structured Training: Comprehensive onboarding and client-specific training to help you quickly master workflows.