Process Support Specialist

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Aidey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

B2B • Artificial Intelligence • Enterprise

Aidey is an AI-first BPO that provides human-in-the-loop services to companies, staffing the last-mile human intelligence that supports AI models and customer-facing processes. It operates 24/7/365 and combines AI-driven pipelines (for recruitment, QA, forecasting, marketing, and ops) with senior human review to handle customer experience, technical support (tier 1–3), customer success, back-office operations (data labeling, moderation, RLHF review, finance ops) and sales. Aidey integrates with common CRMs and helpdesk tools, promises a rapid 10-day onboarding to a live bench, and serves verticals including SaaS & AI, e-commerce, hospitality & travel, fintech, retail and gaming. The company promotes remote operations (Philippines base), claims improved CSAT and response times for clients, and has press coverage in tech/business outlets.

📋 Description

• Prepare and process invoices • Submit warranty registrations and rebate documentation • Manage administrative tasks and documentation • Maintain accurate digital records • Support office managers with daily operations • Assist with customer service tasks when needed • Help with basic social media content and scheduling

🎯 Requirements

• Experience supporting service-based businesses (HVAC, plumbing, electrical, etc.) is a MUST • Strong English communication skills (written and spoken) • Experience as a Virtual Assistant, Admin, or similar role • Highly organized with strong attention to detail • Comfortable using tools and learning new systems • Able to work independently and manage multiple tasks • Nice to Have: • Experience handling permits, rebates, or documentation • Familiarity with social media tools

🏖️ Benefits

• Fully remote, long-term opportunity • A chance to learn how to work in an AI first environment with a stack of advanced AI tools • Work directly with US-based teams and clients • Stable full-time schedule • Clear processes and structured work • Opportunity to grow into higher-level roles