Helpdesk Support Agent

🕒 August 1

🇵🇭 Philippines – Remote

💵 ₱30k - ₱35k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LevelUp - WordPress Technical Support & Outsourcing

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51 - 200 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

LevelUp is a company specializing in WordPress technical support and outsourcing services. Founded in 2017, LevelUp provides a range of services aimed at helping WordPress businesses succeed, including technical support and maintenance plans for WordPress sites, one-time fix services, and managed customer support for WordPress theme and plugin developers. They also offer white-label support packages for WordPress design agencies and assistance in building offshore teams to handle WordPress support and development. With a focus on reducing operational overheads, LevelUp helps businesses outsource their technical support needs, offering specialized talent to handle WordPress-related challenges efficiently. The company is based in the UK with a support office in Manila, Philippines.

📋 Description

• Provide guidance and troubleshooting support to internal teams on business applications usage. • Manage system access requests and resolve issues via Slack, Zendesk, and admin tools. • Escalate complex issues to relevant departments, such as Product Management, Order to Cash, Deal Desk, and Systems Engineering. • Document and tag interactions to support process improvement and reporting. • Collaborate with internal teams to ensure a seamless support experience. • Stay updated with system changes and best practices through training and ongoing learning.

🎯 Requirements

• Critical Requirement: Proven experience working extensively within Salesforce and NetSuite is essential for this role. • 2-3 years of live chat customer service experience • Familiarity with sales processes and business applications. • Proficiency with Zendesk, Slack, and admin tools for troubleshooting and issue resolution. • Strong analytical and problem-solving skills. • Excellent written and verbal communication abilities. • Ability to prioritize tasks and handle multiple issues efficiently. • Experience in documenting and tagging support interactions for reporting and process optimization.

🏖️ Benefits

• HMO + 13th month pay • Equipment provided

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