Customer Service Specialist

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Propeller

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🏗️ Construction

Construction

Propeller is a cloud-based geospatial platform and site command center that consolidates survey data, drone photogrammetry, LiDAR, and machine telematics into a single map for earthworks and site management. The company provides survey-grade capture workflows (PPK, AeroPoints), high-precision processing, add-ons like DirtMate GNSS telematics and AeroPoints ground control, and CAD and design overlays so teams can measure volumes, track progress, monitor machine productivity, and collaborate across the field and office. Propeller is hardware-agnostic, integrates with common construction and survey tools (e. g. , Trimble, Procore, Autodesk), and targets construction, mining, aggregates, and survey/engineering teams for site analytics, reporting, and operational coordination.

📋 Description

• Provide top-notch service to our customers and teammates as part of a growing Customer Service team at Propeller. • Manage incoming support requests and assist the Geospatial Solutions team with basic technical tasks. • Deliver high-impact, timely support for Tier 1 inquiries, including software navigation and troubleshooting. • Champion the customer experience as the first point of contact, expertly triaging chats and emails. • Accelerate dataset delivery by facilitating proactive communication between customers and the Geospatial Solutions team. • Own essential non-inbox technical tasks to ensure operational efficiency and project success. • Influence department growth by reviewing processes and championing improvements that optimize efficiency.

🎯 Requirements

• 1+ years of experience in a customer service or technical support position, with a preference for proficiency in chat and email channels • Excellent English communication skills (written and verbal) • Exceptional problem solving and analytical skills • Multi-tasking and time management abilities • Attention to detail • A customer-centric, solutions-oriented mindset • You thrive in a team environment, taking pride in making valuable and supportive contributions

🏖️ Benefits

• - HMO gold medical insurance • - Paid vacation and sick leave • - Paid parental leave policies • - Annual professional development budget and leave • - The opportunity to take part in our mentorship program • - WFH equipment provided • - Monthly WFH allowance • - Employee share options