Customer Service Specialist

🕒 August 3

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 30%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Propeller

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🏗️ Construction

Construction

Propeller is a cloud-based geospatial platform and site command center that consolidates survey data, drone photogrammetry, LiDAR, and machine telematics into a single map for earthworks and site management. The company provides survey-grade capture workflows (PPK, AeroPoints), high-precision processing, add-ons like DirtMate GNSS telematics and AeroPoints ground control, and CAD and design overlays so teams can measure volumes, track progress, monitor machine productivity, and collaborate across the field and office. Propeller is hardware-agnostic, integrates with common construction and survey tools (e. g. , Trimble, Procore, Autodesk), and targets construction, mining, aggregates, and survey/engineering teams for site analytics, reporting, and operational coordination.

📋 Description

• Deliver timely Tier 1 support for software navigation, troubleshooting, account management, and subscriptions • Triage customer chats and emails, route requests to the appropriate teams, enforce escalation workflows, and document interactions • Provide solutions directly or escalate requests to customer-facing team members for resolution • Support customers with inquiries related to remote sensing, drone surveying, and photogrammetry • Assist the Geospatial Solutions team with stockpile measurement and retrieval of GPS corrections data • Facilitate communication between customers and the Geospatial Solutions team to accelerate dataset delivery • Perform stockpile verification and dataset refiltering • Collaborate with Customer Success and Product & Engineering teams • Review processes and champion improvements to optimize support efficiency and capacity

🎯 Requirements

• 1+ years of experience in a customer service or technical support position, with a preference for proficiency in chat and email channels • Excellent English communication skills (written and verbal) • Exceptional problem solving and analytical skills • Multi-tasking and time management abilities • Attention to detail • A customer-centric, solutions-oriented mindset • You thrive in a team environment, taking pride in making valuable and supportive contributions • Comfortable working remotely in a fast paced, web-connected work environment • Flexibility to work on a rotating roster supporting customers in over 100 countries • Ability to learn new software and hardware applications and basic technical concepts • Ability to explain complex processes to others in simple terms

🏖️ Benefits

• HMO gold medical insurance • Paid vacation and sick leave • Paid parental leave policies • Annual professional development budget and leave • The opportunity to take part in our mentorship program • WFH equipment provided • Monthly WFH allowance • Employee share options