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Magic, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Magic is a frictionless way to plug in thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team members—like magic.

📋 Description

• Own a portfolio of client-assistant relationships • Respond to client inquiries with urgency • Run onboarding sessions for new clients and their assistants • Conduct 30-day success check-ins and recurring follow-ups • Lead win-back conversations when clients signal intent to churn • Gather and relay client feedback to identify opportunities for service improvements

🎯 Requirements

• Proven client-facing experience handling escalations, retention conversations, and account ownership • Must reliably work US timezone hours (10 PM to 7 AM PHT) on a fully remote schedule without supervision • Willing to commit to 4 weeks of intensive training, including assessments, mock calls, and live client interactions • Strong written and verbal English skills

🏖️ Benefits

• Training Reality • Your first 4 weeks are split into two phases: Product and Skills Training • Immersion Training • Schedule: Monday to Friday, 10 PM to 7 AM PHT • Zero absences allowed (medical emergencies only, with documentation) • You must score 80% or higher on daily assessments, mock calls, and immersion KPIs to continue • Training requires full focus, consistent attendance, professionalism, and proactive engagement