Support Specialist

Job not on LinkedIn

🕒 August 3

🇵🇭 Philippines – Remote

💵 ₱32k - ₱38k / month

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Magic, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

⚡ Productivity

B2B • Productivity

Magic, Inc. is a company that provides a frictionless way to connect businesses with thoroughly vetted and cost-effective remote workers for various key functions. Their services include virtual assistance, customer service, sales lead generation, and scheduling, leveraging a combination of automation and the expertise of remote workers to streamline business operations.

📋 Description

• Own a portfolio of client-assistant relationships. Know their goals, their workflows, and the health of their pairing. • Respond to client inquiries with urgency. Read the ticket, then pick up the phone. Lead with empathy, probe deeply to understand the full picture, and take action. • Run onboarding sessions for new clients and their assistants. Facilitate introduction calls when a client is being matched with a replacement assistant or adding a new assistant to their team. • Conduct 30-day success check-ins and recurring follow-ups. Identify risks to satisfaction or retention early and act on them before the client has to ask. • Gather and relay client feedback to identify opportunities for service improvements, process changes, or account expansion.

🎯 Requirements

• Proven client-facing experience handling escalations, retention conversations, and account ownership • Ability to reliably work US timezone hours (10 PM to 7 AM PHT) on a fully remote schedule without supervision • Comfort managing 50+ client-assistant relationships while handling a daily volume of tickets • Willingness to commit to 4 weeks of intensive training, including assessments, mock calls, and live client interactions • Fluent written and verbal English

🏖️ Benefits

• Training Reality • Your first 4 weeks are split into two phases: • Product and Skills Training: You will learn the full client lifecycle, Magic's internal processes, and tools. This includes active call listening and shadowing with experienced Client Experience Specialists. • Immersion Training: You handle live tickets, onboarding sessions, and client interactions with supervision. KPIs like response time, resolution quality, and documentation accuracy are measured from day one. • Schedule: Monday to Friday, 10 PM to 7 AM PHT • Zero absences allowed (medical emergencies only, with documentation) • You must score 80% or higher on daily assessments, mock calls, and immersion KPIs to continue • Training requires full focus, consistent attendance, professionalism, and proactive engagement • Fully remote, work from your preferred location • Salary: Php 32,000 to 38,000 per month