IT Systems & Support Specialist – Ops

🕒 June 4

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Abby Care

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

👥 B2C

Healthcare Insurance • B2C

Abby Care is a service that helps families get paid for providing in-home care to loved ones with disabilities or special needs. The organization trains and certifies family caregivers at no cost, manages hiring and payroll, navigates Medicaid and insurance paperwork to secure payment, and provides a purpose-built platform, clinical support, and community resources. Abby Care operates in multiple U. S. states and focuses on enabling high-quality, compensated family caregiving through partnerships with insurers and Medicaid programs.

📋 Description

• Serve as the primary point of contact for all Level 1 and Level 2 technical issues, including desktop support, network connectivity, application access, and hardware issues. • Lead the implementation and administration of the AI-powered helpdesk platform; configure automation rules, ticket routing, and self-service workflows to reduce manual intervention and resolution time. • Provide cross-functional support on applications and systems, assisting employees across all departments. • Lead the Okta deployment and ongoing administration; build automated provisioning and deprovisioning workflows, configure SSO integrations, and enforce least-privilege access policies across all business applications. • Design and implement zero-touch onboarding and offboarding automation, integrating Okta, JAMF, and Workday (in preparation for the January 2027 HRS migration from Rippling) to ensure day-one readiness and immediate access revocation at separation. • Jira Administration: Perform Level 1/2 support for Salesforce, including user management, basic troubleshooting, and assisting with reports and dashboards. • Create, maintain, and update high-quality documentation (SOPs, knowledge base articles, and system diagrams) for all platforms, integrations, and support processes. • Identify recurring technical issues and proactively implement process changes, solutions, and automation to improve efficiency and reduce ticket volume. • Own the full device lifecycle for a 600-employee fleet (95% macOS, 5% Windows) including procurement, zero-touch provisioning via JAMF and DEP/ADE, asset tracking, maintenance, and secure wipe/destruction. Drive the transition from unmanaged, policy-free devices to a fully governed endpoint posture. • Own the full JAMF implementation; build and enforce configuration profiles, compliance policies, and automated app deployment from a greenfield state. Deploy and administer Venn to secure PHI access for 300+ offshore employees, ensuring HIPAA-aligned data protection on unmanaged devices.

🎯 Requirements

• 3+ years of professional experience in IT support, IT Systems Administration, or a similar function. • Hands-on JAMF Pro administration experience required, including configuration profile creation, Smart Groups, policy automation, and zero-touch deployment (PreStage Enrollments, DEP/ADE). • Okta administration and workflow automation experience required (Okta Workflows or equivalent). • Hands-on experience supporting and administering Salesforce for business users. • Proven expertise with Google Workspace administration and support. • Experience managing and troubleshooting operating systems in a macOS-primary, mixed Mac/Windows environment. • Practical experience with network troubleshooting (TCP/IP, Wi-Fi, VPN). • Familiarity with Venn or equivalent virtual desktop/secure enclave solutions for BYOD and offshore environments is a strong plus.

🏖️ Benefits

• Health insurance • Paid time off • Flexible work arrangements • Professional development