Customer Service Agent, Voice

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Satellite Office

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Satellite Office is a Philippines-based employer and workspace services company that connects Filipino professionals with global clients. It offers premium, technologically equipped office locations across Metro Manila and Cebu and places employees in roles supporting major international brands. The company emphasizes employee engagement, continuous learning and development, competitive compensation and benefits, and a people-focused culture recognized by Great Place to Work®.

📋 Description

• Respond to inbound customer calls in a timely and professional manner, aiming for a one-touch resolution where possible. • Handle customer disputes and complaints in line with company values, terms and conditions, and escalation procedures. • Implement client retention strategies to maximise long-term satisfaction and loyalty among members. • Meet and strive to exceed individual and team KPIs such as average handling time, first contact resolution, quality scores and customer satisfaction (CSAT). • Escalate complex enquiries to the appropriate team and follow up to ensure timely resolution. • Contribute to continuous improvement by sharing feedback and participating in team meetings and training sessions. • Maintain strong working relationships with clinic, client and internal support teams to ensure seamless customer outcomes.

🎯 Requirements

• Previous customer service experience, ideally in a call centre or voice support environment. • Excellent verbal communication and active listening skills. • Strong problem-solving abilities with a solution-focused mindset and empathy for customers. • Proficiency with CRM systems and telephony platforms; Comfortable working remotely with effective time management and a reliable home working environment. • Ability to multitask, maintain attention to detail and handle numerical information accurately. • Experience in customer retention or subscription management is desirable. • Team player with a positive attitude towards continuous improvement.

🏖️ Benefits

• You’re Valued. You won’t just be a number. You’ll be part of a close-knit, collaborative team where your contributions matter. • You’ll Grow. From day one, you’ll have access to learning opportunities, mentoring, and support to help you reach your full potential. • You’ll Belong. We’re proud of our vibrant and inclusive culture, filled with team-building events, company-wide celebrations, wellness programs, and more. • You’ll Work in Style. Our world-class offices are located in premium business hubs like BGC and Ortigas. Modern, comfortable, and designed to bring out your best. • You’ll Work with Global Brands. We match you with top international clients where you’ll work directly with their teams and make a real impact.