Customer Care Support – Fiber Installation

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Pramira

WebsiteLinkedInAll Job Openings

201 - 500 employees

📡 Telecommunications

Telecommunications • Construction • Engineering

Pramira is a leading provider of engineering and construction services, focusing on telecommunications, sustainable infrastructure, and commercial development for both commercial and government clients. The company boasts a diverse team of experts in engineering, construction, and information technology, offering comprehensive services tailored to client needs. With a strong emphasis on safety, quality, and continuous improvement, Pramira prides itself on its ability to efficiently manage projects across over 20 states while maintaining local expertise and a national presence.

📋 Description

• Responding to Customer Inquiries: Address customer questions regarding fiber services, installation procedures, timelines, and technical requirements through various communication channels. • Scheduling and Coordinating Installations: Coordinate with customers and technical teams to schedule installation appointments, ensuring timely and efficient service delivery. • Providing Pre-Installation Guidance: Inform customers about the installation process, necessary preparations, safety measures, and what to expect during the service visit. • Monitoring Installation Progress: Track installation status, update customers proactively, and resolve scheduling conflicts or delays promptly. • Resolving Customer Issues: Handle concerns related to delays, technical difficulties, or service disruptions with professionalism and urgency. • Technical Support and Troubleshooting: Assist customers with basic troubleshooting steps or guide them to technical specialists for complex issues. • Post-Installation Follow-up: Verify successful installation, ensure customer satisfaction, and provide assistance with activation or setup. • Record Maintenance: Maintain accurate documentation of customer interactions, installation details, and issues reported for future reference. • Escalation Handling: Identify issues requiring escalation and coordinate with relevant departments while keeping the customer informed. • Customer Satisfaction and Loyalty: Build rapport, gather feedback, and ensure positive experiences to foster long-term relationships. • Compliance and Safety: Follow company policies, safety protocols, and industry standards during all customer interactions and installation activities.

🎯 Requirements

• Bachelor’s degree in business, Communications, or related fields • Previous experience in customer service, technical support, or call center operations is advantageous • Familiarity with fiber optic or telecommunications services is a plus • Excellent verbal and written communication skills in English and Filipino • Strong interpersonal and active listening skills • Problem-solving and troubleshooting abilities • Customer-focused attitude with patience and empathy • Ability to handle difficult situations professionally • Basic technical knowledge of internet, networking, and fiber installation processes • Understanding of fiber optic technology and installation processes (training provided if not initially skilled) • Familiarity with customer relationship management (CRM) software and support tools • Adaptability and willingness to learn • Attention to detail and organizational skills • Ability to work under pressure and meet targets • Team player with a positive attitude • Customer Service Certification (Optional) • Technical Support Certification (Optional) • Communication or Language Proficiency Certifications (Optional)

🏖️ Benefits

• All your information will be kept confidential according to EEO guidelines