Credit Card Customer Support

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Extend Your Team

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Extend Your Team is a staffing and managed-services firm that builds experienced virtual assistant and remote operations teams for high-growth companies. They use a proprietary vetting system to place full-time, autonomous professionals (executive assistants, customer support reps, bookkeepers, accountants) who integrate with client workflows to drive execution, reduce overhead, and scale operations quickly. Extend Your Team serves VC-backed startups, mid-market firms and enterprises across industries such as fintech, insurance, mortgage, and financial services, emphasizing measurable ROI and rapid, strategic hiring.

📋 Description

• Responding to customer queries in a timely & effective manner using ZenDesk, Amazon Connect. • Working with customers to resolve issues related to their account, including payments, statements, bugs etc. • Dealing with escalated customers, providing de-escalation pathways, while ensuring their issues are fixed. • Documenting & logging issues (as well as customer compliments & complaints) • Part of a 24/7 Customer Support team

🎯 Requirements

• At least 3 years (and above) of customer service experience with US mortgage [and] credit card accounts. • Fluency, clarity, and good diction in English. • Superb communication, collaboration, and problem-solving skills. • Proficiency, speed, and accuracy in written communication. • Great organizational skills & time management abilities • Experience using customer and management tools such as ZenDesk, Asana, Amazon Connect. • Detail-Oriented - we’re a financial services company so being correct about the details matter. • Bachelor's Degree or Bachelor's Degree or comparable work experience in financial services • Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between) • Must be amenable to shifting schedule • Must live in the Philippines

🏖️ Benefits

• Internet allowance • HMO • Devices and equipment are provided • Permanent work from home