Delegate CX
11 - 50 employees
🤝 B2B
🎯 Recruiter
🏢 Enterprise
B2B • Recruitment • Enterprise
Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.
Customer Support Representative
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇪🇸 Spanish Required
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Delegate CX
11 - 50 employees
🤝 B2B
🎯 Recruiter
🏢 Enterprise
B2B • Recruitment • Enterprise
Delegate CX is a company that specializes in helping U. S. businesses scale their teams by providing highly-trained global talent. Through their proprietary 4D process and comprehensive training programs, they streamline the hiring and onboarding processes, making it easier and more cost-effective for companies to grow. Delegate CX emphasizes integrating their outsourced, full-time hires seamlessly into the client company’s teams, providing an additional layer of support for continued business growth.
📋 Description
• Provide front-line customer support via live chat and email • Assist customers with platform-related inquiries and troubleshoot basic issues • Document interactions and collaborate with internal teams to ensure timely and accurate support • Escalate tickets that require deeper investigation to the appropriate internal team member • Perform ad hoc duties as assigned
🎯 Requirements
• Bachelor’s degree in Communications, Marketing, Business Administration, or a related field • 1–3 years of experience in Customer Service, Client Services, Technical Support, or related roles. • Excellent written and spoken English; Spanish fluency is a plus • Must be available to work U.S. CST hours (night shift in PH time) • Proficient in HubSpot, Gmail, Slack, and the commonsku platform (or similar CRM/help desk platforms) • Comfortable using AI tools such as ChatGPT or Claude to improve productivity.
🏖️ Benefits
• Permanent work-from-home setup • Company equipment provided • Internet stipends upon regularization • HMO Coverage • PTO credits and service incentive leaves • Major spring and winter company live events • Monthly employee appreciation virtual events • Company-provided career skills training courses
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