Customer Service Assistant, Inbound Calls

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VirtualStaff365

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🤝 B2B

☁️ SaaS

👥 HR Tech

B2B • SaaS • HR Tech

VirtualStaff365 is a Melbourne-based company specializing in virtual staff outsourcing solutions. They help Australian businesses save time and reduce staffing costs by providing professional and cost-effective offshore staffing solutions from the Philippines and South Africa. VirtualStaff365 offers a wide range of virtual assistant services, including customer service, data entry, graphic design, web and software development, and more. Their solutions enable businesses to increase operational efficiency and scale quickly while offering a no-risk guarantee.

📋 Description

• Answer incoming customer calls in a friendly and professional manner • Log call details and issues accurately into the Jim2 ERP system • Take detailed phone messages and direct them to the appropriate internal contact • Resolve basic customer issues using defined processes and available resources • Collaborate with colleagues to ensure seamless support and customer satisfaction • Follow internal procedures and policies for handling all calls and enquiries • Undertake routine administrative and support tasks as directed by management

🎯 Requirements

• Excellent spoken and written English communication skills with a highly professional phone manner • Proven ability to follow instructions and work confidently within defined guidelines • Strong attention to detail and accuracy when logging data and customer information • Ability to work independently while remaining a proactive team player • Reliable, organised, and committed to high task follow-through and quality customer service • Stable internet connection and a dedicated home setup including a laptop or desktop with a camera, mic, and headset • Nice-to-Have Skills • Prior experience in customer service, call handling, or reception roles • Experience or familiarity with CRM systems or ticketing software such as Jim2 ERP • Previous exposure to working with Australian clients or managing Australian caller expectations

🏖️ Benefits

• Permanent work-from-home set-up • Dayshift (Australian Eastern Standard Time business hours) • Full-time job • HMO • Annual leave • Christmas Bonus equivalent to 1 month's wage (pro-rate)