HOA Customer Service Representative

Job not on LinkedIn

🕒 2 days ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Join OurAssistants

WebsiteLinkedInAll Job Openings

11 - 50 employees

📦 Logistics

⚖️ Legal

🏗️ Construction

Logistics • Legal • Construction

Join OurAssistants is a remote staffing and virtual assistant services company that connects businesses with hand-vetted, top 1% remote talent. The company focuses on recruiting, onboarding, and providing ongoing support for Virtual Assistants skilled in areas such as property management, real estate support, legal support, finance, engineering, and construction tech, leveraging AI-driven screening and virtual onboarding to reduce time-to-hire and improve retention. Join OurAssistants serves companies across industries seeking scalable, efficient remote teams to handle administrative, specialized, and operational tasks.

📋 Description

• Answer and direct phone calls, emails, and inquiries from homeowners, board members, and vendors • Address questions, concerns, and general HOA-related requests • Work with the assigned HOA manager to ensure smooth community communication • Maintain organized filing systems for documents, contracts, correspondence, and HOA records • Prepare documents and materials for board and community meetings • Maintain records of architectural review applications, violations, compliance issues, and homeowner correspondence • Support administration of gates, pool houses, clubhouses, tennis courts, and other community amenities • Manage reservations for clubhouses, tennis courts, community rooms, and shared amenities • Coordinate vendors for maintenance, repairs, and community service requests • Assist with obtaining bids and proposals for projects and maintenance needs • Track service requests and follow up on completion • Process and record payments, fees, assessments, and other financial transactions • Assist with invoice processing, collections tracking, and financial record management • Collaborate with the accounting team to ensure accurate financial transactions and documentation

🎯 Requirements

• High school diploma or equivalent required • Additional education or certification in business administration is a plus • Previous experience as an administrative assistant, customer service representative, HOA support staff, or similar role • Strong customer service skills and excellent telephone etiquette • Excellent written and verbal communication skills • Ability to thrive in a fast-paced, multitasking environment • Exceptional attention to detail and strong organizational skills • Experience in HOA, property management, or real estate support is highly preferred • Familiarity with Vantaca, AppFolio, CINC, Buildium, or similar HOA/property management software is a plus • Must be currently residing in the Philippines or Latin America • Must have a stable internet connection and a remote-ready workstation • Ability to work US business hours

🏖️ Benefits

• Permanent remote work setup • Ongoing training and professional development opportunities • Supportive and collaborative team environment • Competitive salary based on experience