HOA Customer Service Representative

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Join OurAssistants

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Join OurAssistants is a remote staffing and virtual assistant services company that connects businesses with hand-vetted, top 1% remote talent. The company focuses on recruiting, onboarding, and providing ongoing support for Virtual Assistants skilled in areas such as property management, real estate support, legal support, finance, engineering, and construction tech, leveraging AI-driven screening and virtual onboarding to reduce time-to-hire and improve retention. Join OurAssistants serves companies across industries seeking scalable, efficient remote teams to handle administrative, specialized, and operational tasks.

📋 Description

• Answer and direct phone calls, emails, and inquiries from homeowners, board members, and vendors in a timely and professional manner • Provide excellent customer service while addressing questions, concerns, and general HOA-related requests • Work closely with the assigned HOA manager to understand the needs of each community and ensure smooth communication • Maintain organized filing systems for important documents, contracts, correspondence, and HOA records • Assist in preparing documents and materials for board meetings and community meetings • Maintain accurate records of architectural review applications, violations, compliance issues, and homeowner correspondence • Support the administration of gates, pool houses, clubhouses, tennis courts, and other community amenities • Manage reservations for clubhouses, tennis courts, community rooms, and shared amenities • Coordinate with vendors for maintenance, repairs, and community service requests • Assist in obtaining bids and proposals for community projects and maintenance needs • Track service requests and follow up to ensure timely completion • Process and record payments, fees, assessments, and other financial transactions • Assist with invoice processing, collections tracking, and financial record management • Collaborate with the accounting team to ensure accurate financial transactions and documentation

🎯 Requirements

• High school diploma or equivalent required; additional education or certification in business administration is a plus • Previous experience as an administrative assistant, customer service representative, HOA support staff, or similar role • Strong customer service skills and excellent telephone etiquette • Excellent written and verbal communication skills • Ability to thrive in a fast-paced, multitasking environment • Exceptional attention to detail and strong organizational skills • Experience in HOA, property management, or real estate support is highly preferred • Familiarity with HOA or property management software such as Vantaca, AppFolio, CINC, Buildium, or similar is a plus • Must be currently residing in the Philippines or Latin America • Must have a stable internet connection and a remote-ready workstation

🏖️ Benefits

• Competitive salary based on experience • Permanent remote work setup • Ongoing training and professional development opportunities • Supportive and collaborative team environment