Administrative, Scheduling Support Specialist – NDIS

Job not on LinkedIn

🕒 August 7

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 55%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Outsourced Staff

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51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Outsourced Staff is a company that specializes in providing high-caliber remote teams for various roles including software development, IT support, digital marketing, and customer service. With over 25 years of experience, they focus on matching businesses with exceptional talent to aid in their growth, ensuring candidates are thoroughly screened for skills and cultural fit. The company offers a wide range of outsourced solutions, including virtual assistance, software development, and customer support, promoting efficiency and productivity for their clients.

📋 Description

• Support daily operations within a growing NDIS provider based in Adelaide, South Australia • Coordinate between clients, support workers, and the founding team • Create and update client and staff profiles in Visual Care • Upload ACEAR forms and other documentation; manage digital signatures via DocuSign • Draft NDIS Service Agreements and follow up on approvals and required documentation • Process staff onboarding paperwork for new support workers • Create and update staff rosters and assign carers to client shifts in Visual Care • Confirm shifts, communicate roster updates, manage cancellations and changes, and flag unallocated shifts • Conduct daily roster checks and track staff hours worked • Track funding approvals and client budgets, flag deficits, verify kilometre claims, and review extended shift entries • Follow up on outstanding claims and assist with end-of-month financial and claims processes • Summarise and prioritise incoming emails • Liaise with support workers, clients, and stakeholders via phone and email • Maintain daily communication with the founders through morning, midday, and end-of-day updates • Build and maintain a structured, version-controlled filing system • Rebrand and customise policy and compliance documents • Maintain records, assist with audit preparation and compliance tracking, and ensure approvals and signatures are completed • Use Microsoft 365 applications including SharePoint, Teams, Outlook, Word, Excel, and OneDrive

🎯 Requirements

• Strong administrative and scheduling experience • Experience using CRM or care management systems (e.g., Visual Care) • Experience with e-signature and document platforms (e.g., DocuSign) • Experience within the Australian NDIS or disability services sector is highly advantageous • Healthcare, mental health, or community services background is highly desirable • Excellent written English and communication skills • Strong attention to detail and accuracy are essential for success in this role • Advanced organisational and time management skills • Ability to manage multiple tasks and prioritise effectively • Minimum 2–3 years experience in a similar admin or coordination role • Highly organised and detail-oriented • Proactive and able to work independently • Strong problem-solving mindset • Empathetic and patient (important in a mental health and disability support environment) • Quick learner with strong system adaptability • Personable, with genuine warmth and good energy

🏖️ Benefits

• Full Time (Work From Home) • Remote role in the Philippines

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