Administrative, Scheduling Support Specialist – NDIS

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Outsourced Staff

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Outsourced Staff is a company that specializes in providing high-caliber remote teams for various roles including software development, IT support, digital marketing, and customer service. With over 25 years of experience, they focus on matching businesses with exceptional talent to aid in their growth, ensuring candidates are thoroughly screened for skills and cultural fit. The company offers a wide range of outsourced solutions, including virtual assistance, software development, and customer support, promoting efficiency and productivity for their clients.

📋 Description

• Support daily operations for a growing NDIS provider and coordinate clients, support workers, and the founding team • Create and update client and staff profiles in Visual Care • Upload ACEAR forms and documentation and manage DocuSign signatures • Draft NDIS Service Agreements and follow up on approvals and documentation • Process staff onboarding paperwork for new support workers • Create and update rosters, assign carers to shifts, confirm shifts, and communicate roster updates • Manage cancellations and changes, flag unallocated shifts, conduct daily roster checks, and track staff hours • Track funding approvals and client budgets, verify kilometre claims, review extended shifts, and follow up on claims • Summarise and prioritise incoming emails and liaise with workers, clients, and stakeholders • Maintain daily communication with founders through morning, midday, and end-of-day updates • Build and maintain a version-controlled filing system and customise compliance documents • Maintain records, assist with audit preparation and compliance tracking, and ensure approvals and signatures are complete • Use Microsoft 365 applications and document management systems to manage records and compliance documentation

🎯 Requirements

• Strong administrative and scheduling experience • Experience using CRM or care management systems such as Visual Care • Experience with e-signature and document platforms such as DocuSign • Australian NDIS or disability services experience is highly advantageous • Healthcare, mental health, or community services background is highly desirable • Excellent written English and communication skills • Strong attention to detail and accuracy • Advanced organisational and time management skills • Ability to manage multiple tasks and prioritise effectively • Minimum 2–3 years of experience in a similar administration or coordination role • Highly organised and detail-oriented • Proactive and able to work independently • Strong problem-solving mindset • Empathetic and patient in a mental health and disability support environment • Quick learner with strong system adaptability • Personable, with genuine warmth and good energy