Assistant Counsel, Government, Policy and Regulatory Affairs

November 20

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Twilio

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Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

5001 - 10000 employees

📋 Description

• Coordinate and maintain internal communication workflows, ensuring timely updates, document management, and alignment across EMEA and global GPRA teams • Own and drive key GPRA EMEA processes, including newsletters, and knowledge-sharing updates • Set up, coordinate, and prepare internal and external meetings as appropriate • Proactively monitor and track Policy and regulatory developments relevant to Twilio at EU and national level in EMEA • Track and ensure regulatory compliance obligations such as reporting requirements into regulators are met in a timely manner, and support teams on the development, maintenance, and documentation of regulatory reporting requirements • Analyse and assess policy and regulation for relevance and impact on Twilio, preparing information materials and communicating with internal stakeholders • Manage responses to regulatory communications, enforcement actions, and other government inquiries and consultations • Contribute to the development of policy positions and work with the GPRA team to develop and maintain an effective engagement strategy with stakeholders, including governments and EU institutions, trade associations, regulators, coalitions, and other relevant industry stakeholders • Provide project management and administrative support to GPRA team members, including tracking deliverables, maintaining work plans, and coordinating inputs across internal stakeholders • Assist with drafting, research, and document preparation, ensuring timely follow-up on action items and helping organize materials for filings, meetings, and regulatory engagements • Serve as a trusted partner, providing analysis and actionable guidance, to colleagues in the team and cross-functional stakeholders on relevant legal and regulatory aspects of the business • Oversee and ensure compliance with telecom regulations, rules and industry standards including providing input to product and operations teams • Respond promptly to legal requests and questions from the business and other stakeholders, summarizing, and communicating regulatory requirements in a clear, concise, succinct and business friendly way • Collaborate on regulatory engagement strategy, and lead or Support internal and external GPRA meetings • Advise, influence, and coordinate the development of company views on tech and telecommunication regulatory matters in conjunction with GPRA colleagues • Advise the business in market access and licensing activities • Identify key regulatory risks and opportunities • Provide end-to-end analysis and support to ensure compliance in the countries where Twilio offers or intends to offer services

🎯 Requirements

• At least 2 years of relevant public policy and regulatory experience in technology, digital, telecoms, or other relevant sectors with a Bachelor's Degree, or 3 years with a Master's Degree • A keen understanding of telecoms and tech regulatory frameworks, EU and UK policy, political, and legislative frameworks • Demonstrates a collaborative spirit, contributing positively to team dynamics while also possessing the ability to work independently and drive initiatives forward autonomously • Critical thinking, good judgment, and ability to balance priorities, resources in order to deliver on concurrent projects • Takes ownership of workstreams by maintaining clear task overviews, tracking deadlines, and driving execution in collaboration with the wider team • Demonstrates strong organizational skills by coordinating across internal functions and ensuring timely delivery of priorities, while also actively contributing to execution • Familiarity and experience in drafting regulatory filings and legislative consultation submissions • Direct experience managing responses to regulatory communications, enforcement actions, and other regulatory inquiries and consultations • Experience engaging and working with EMEA regulators in the telecoms market (or equivalent regulated industry) including practical understanding of the regulator's processes to decision and actions, engagement strategy with external stakeholders and general day-to-day operations • Excellent written and verbal communication, time management, problem solving, investigative skills, attention to detail, and proven ability to work independently and be action-oriented • Demonstrated ability to work in a collaborative, fast-paced environment and make sound judgment under tight deadlines

🏖️ Benefits

• Competitive pay • Generous time-off • Ample parental and wellness leave • Healthcare • A retirement savings program • Many more benefits vary by location