Compliance Operations Specialist

🕒 May 8

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

📋 Description

• Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations • Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives • Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful • Use call detail records & aggregate traffic data to identify patterns and trends that determine a set list of actions • Resolve urgent issues impacting businesses, carriers and consumers worldwide • Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity • Provide support for customers by email, to ensure customers have an excellent experience with Twilio

🎯 Requirements

• 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications • Willingness to work a non-traditional schedule, weekends, holidays and evenings may be required • Experience working in a fast paced, ambiguous environment, with a strong bias for action • You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data • You are detail-oriented with good organizational skills and comfortable with ambiguity • You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner • You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust • You have good time management and organizational skills and are comfortable working under pressure • Basic knowledge of Zendesk, Airtable, Looker or similar tools • Basic understanding APIs and related technologies • Background in telecommunications is desired

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program