Compliance Operations Specialist

🕒 May 8

🇨🇴 Colombia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 43%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations • Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics - taking action daily to stop bad actors/ activity while minimizing false positives • Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful • Use call detail records & aggregate traffic data to identify patterns and trends that determine a set list of actions • Resolve urgent issues impacting businesses, carriers and consumers worldwide • Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity • Provide support for customers by email, to ensure customers have an excellent experience with Twilio

🎯 Requirements

• 1-2 years experience in fraud, abuse or compliance in ecommerce, FinTech, or telecommunications • Willingness to work a non-traditional schedule, weekends, holidays and evenings may be required • Experience working in a fast paced, ambiguous environment, with a strong bias for action • You’re empathetic and love working with customers and carriers to solve their problems and questions, backed with data • You are detail-oriented with good organizational skills and comfortable with ambiguity • You have above average written and verbal communication skills and are able to articulate concepts/ideas in a clear, concise manner • You are willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust • You have good time management and organizational skills and are comfortable working under pressure • Basic knowledge of Zendesk, Airtable, Looker or similar tools • Basic understanding APIs and related technologies • Background in telecommunications is desired

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program