Fraud Specialist

🕒 August 17

🇪🇪 Estonia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Fraud Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Investigate cases quickly and efficiently • Analyze non-compliant traffic to understand bad actor behavior • Develop subject matter expertise in fraud investigations • Identify bad actors, fraudulent activity, and evolving tactics • Take daily action to stop fraudulent activity while minimizing false positives • Identify trends and root-cause gaps • Recommend preventative solutions to stop bad actors • Protect Twilio customers and communications platform from fraud and abuse • Occasionally travel to project or team in-person meetings

🎯 Requirements

• Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required (Sunday to Thursday or Tuesday to Saturday 9am-6pm) • Experience working in a fast paced, ambiguous environment, with a strong bias for action • Previous experience in customer service or customer facing role requiring effective and empathetic communication • Basic knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools (desired) • Basic understanding of APIs and related technologies (desired) • 1-2 years experience working in a queue based/contact center environment (desired)

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • Support for employee volunteering and donation efforts • Remote-first work arrangement • Occasional travel to project or team in-person meetings