Twilio
5001 - 10000 employees
🔌 API
🤝 B2B
API • B2B
Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.
Fraud Specialist
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🔥 0 minutes ago
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Twilio
5001 - 10000 employees
🔌 API
🤝 B2B
API • B2B
Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.
📋 Description
• Investigate fraud cases quickly and efficiently • Analyze non-compliant traffic to understand bad actor behavior • Develop subject-matter expertise in fraud investigations • Identify bad actors, fraudulent activity, and evolving tactics • Take daily action to stop fraudulent activity while minimizing false positives • Identify trends and root-cause gaps • Recommend preventative solutions to stop bad actors • Travel occasionally for project or team in-person meetings
🎯 Requirements
• Willingness to work a non-traditional schedule, including weekends, holidays, and evenings • Experience working in a fast-paced, ambiguous environment with a strong bias for action • Previous experience in customer service or a customer-facing role requiring effective and empathetic communication • Basic knowledge of SQL, Looker, Tableau, or similar data extraction and data visualization tools (desired) • Basic understanding of APIs and related technologies (desired) • 1–2 years of experience in a queue-based/contact-center environment (desired)
🏖️ Benefits
• Competitive pay • Generous time off • Parental leave • Wellness leave • Healthcare • Retirement savings program • Support for employee volunteering and donation efforts • Remote-first work • Opportunities to build relationships with customers and colleagues through team gatherings, functional off-sites, customer meetings, and in-person meetings
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