Global Security Operations Center Operator

Job not on LinkedIn

🕒 April 20

🏄 California, Connecticut, +4 more states – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote ☕ Washington – Remote

💵 $26.3k - $32.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛡️ Security Operations

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This company has sponsored H1B visas in the past.

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

📋 Description

• Monitor a variety of data sources including internal access control systems, external incident aggregators, travel safety applications, and general open source reporting materials • Serve as the primary contact for employees with physical safety and security questions or concerns • Dispatch security resources, escalate to crisis management teams, send broad communications to Twilio employees, or execute a mass notification to account for employee safety • Maintain a broad situational awareness over internal and external physical events that could impact employee safety or pose a threat to business assets or operations

🎯 Requirements

• 3+ years of experience in a GSOC working environment • Experience with physical safety and security technology, systems (ACS, IDS, VSS, VMS), travel safety, and mass notification tools • Experience with open-source intelligence (OSINT) research tools • Strong critical thinking and problem-solving skills • Proven ability to follow standard operating procedures and playbooks • Ability to prioritize tasks in a fast-paced environment • Ability to stay calm, professional, and think clearly in high-stress situations • Ability to communicate clearly and concisely; verbal and written • Ability to work ‘non-standard’ shift hours, to overlap as needed with colleagues and stakeholders in other global locations, including weekend and holiday hours • English Language Proficiency

🏖️ Benefits

• Health care insurance • 401(k) retirement account • Paid sick time • Paid personal time off • Paid parental leave