Manager, Fraud Operations

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Lead one of Twilio’s Fraud Operations organizations, which is responsible for fraud prevention on Twilio’s platform. • Direct the day to day activities of your team to ensure Service Level Agreements are being consistently met • Act as the point of contact for high value customer incidents • Coach and mentor your team on fraud best practices, ensuring quality decisions are made • Partner with product, engineering and customer support teams to strike a balance between risk mitigation and customer experience

🎯 Requirements

• You have a Bachelor’s Degree in Business, Operations or similar discipline or equivalent job experience. • 1+ years of people management experience, leading global operations teams in a fast paced, ever changing environment. • 2+ years experience in fraud, abuse or compliance in eCommerce, FinTech, or telecommunications. • Willingness to work a non-traditional schedule; weekends and holidays may be required • Strong written and verbal communication skills and are comfortable presenting to various levels of leaders/ stakeholders. • Intermediate knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools • Basic understanding APIs and related technologies • You are a natural problem solver, comfortable using data to arrive at decisions and you consistently demonstrate sound business judgment. • You are able to build relationships and influence stakeholders across the organization. Strong project and process management skills, including establishing/managing a budget and setting/achieving goals. • You have excellent time management and organizational skills and are comfortable working under pressure.

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program