Phone Number Operations Specialist

🔥 59 minutes ago

🇪🇪 Estonia – Remote

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Serve as a dedicated point of contact for ISVs porting phone numbers to Twilio and manage one-time porting projects for direct customers • Provide email support for common customer inquiries • Assess product or service issues and resolve basic-to-intermediate problems • Learn and develop new processes across varied subject areas • Respond to and action incoming carrier partner notifications • Triage complex issues to team leads, managers, engineering, or product teams • Respond to moderately complex customer questions in core areas and basic questions across multiple areas • Independently troubleshoot and determine resolutions across the team's domain

🎯 Requirements

• Thorough, organized, detail-oriented, and able to prioritize and execute multiple processes • Experience in customer service • Clear verbal and written communication • Calm under pressure when responding to escalations and troubleshooting incidents • Ability to learn quickly and master complicated systems • Ability to work independently and cross-functionally within a team • Ability to complete tasks in core areas within SLAs • At least 1 year of experience working on an Operations team • Previous experience in telecommunications (desired) • Basic knowledge of SQL and related tools (desired)

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental leave • Wellness leave • Healthcare • Retirement savings program • Volunteering and donation support