Policy Manager

🕒 May 12

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

📋 Description

• Own and drive regulatory advisory workstreams, providing strategic guidance on how evolving laws impact Twilio’s products, services, marketing initiatives, and customer communications. • Partner closely with Product, Engineering, Commercial, and Go-To-Market teams to assess risk, shape compliant approaches, and help teams ship with confidence. • Lead proactive regulatory projects, identifying upcoming reforms, planning for change, and helping the business prepare for new requirements with clear, actionable plans. • Provide support across additional practice areas as needed, including cyber and privacy workstreams, and reviewing, drafting, and supporting a broad range of regional priorities. • Deliver advice in a way that is concise and usable for non-legal stakeholders, helping leaders understand the practical “what to do next” rather than receiving long-form memos. • Instruct and manage external counsel when required, including scoping work, managing timelines, and supporting budget discipline. • Help improve how the legal function scales, contributing to templates, self-serve guidance, managing administration and process improvements, and leveling up legal operations to create leverage for the team. • Build strong internal relationships and become a trusted business partner who can influence, persuade, and align stakeholders on sound, pragmatic legal outcomes. • Proactively monitor regulatory developments and maintain accurate updates in internal systems like Airtable.

🎯 Requirements

• Either JD, LL.B. or equivalent degree, or equivalent practical experience. • 6 - 8 years PQE • Experience working in law, policy or regulatory in Australia, New Zealand, Singapore or another relevant APJ jurisdiction. • An understanding of telecoms and tech regulatory frameworks in the APJ region or an understanding of other highly regulated industries such as financial services or energy. • Experience advising on regulatory compliance matters at a law firm, in-house, or government agency. • Demonstrates a collaborative spirit, contributing positively to team dynamics while also possessing the ability to work independently and drive initiatives forward autonomously. • Critical thinking, good judgment, and ability to balance priorities, resources in order to deliver on concurrent projects. • Takes ownership of workstreams by maintaining clear task overviews, tracking deadlines, and driving execution in collaboration with the wider team. • Demonstrates strong organizational skills by coordinating across internal functions and ensuring timely delivery of priorities, while also actively contributing to execution. • Familiarity and experience in drafting regulatory filings and legislative consultation submissions. • Experience managing responses to regulatory communications, enforcement actions, and other regulatory inquiries and consultations.

🏖️ Benefits

• generous time-off • ample parental and wellness leave • healthcare • retirement savings program • much more