Principal Design Researcher

🕒 July 20

🏄 California – Remote

🏄 California – Remote

💵 $171.1k - $251.6k / year

⏰ Full Time

🔴 Lead

🔬 UX Researcher

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Define & Lead Research: Lead end-to-end qualitative and quantitative design research across early-stage, exploratory projects; rigorously uncover customer needs, pain points, and emerging trends • Strategy & Opportunity Framing: Provide thought leadership and frameworks that connect research findings to business and product strategy; help teams prioritize opportunities and guide decision-making • Synthesize Insights and communicate effectively: Distill complex data into clear, actionable narratives and frameworks for senior executives, product managers, and engineers • Drive Experimentation: Collaborate with Product and Design to rapidly test new hypotheses via concepts, prototypes, and MVPs • Mentorship: Mentor and elevate best practices for design research across the Horizon 3 team and broader Twilio UX community • Customer Advocacy: Represent the voice of the customer in every conversation. Inspire teams to build solutions that surprise and delight customers

🎯 Requirements

• 7+ years of experience in design research, user research, or a related field—preferably with time spent in innovation or new product development environments. • Proven track record of leading ambiguous, zero-to-one research programs in fast-paced, high-growth tech companies. • Mastery of a wide array of research methods, from ethnography and contextual inquiry to co-creation workshops and rapid concept validation. • Experience with qualitative and quantitative data, and ability to easily switch between big-picture thinking and tactical execution. • Exceptional communication, storytelling, and influence skills—executive presence a must. • Passion for working on highly cross-functional teams and an entrepreneurial, “builder” mentality. • Bachelor’s or advanced degree in HCI, Design, Psychology, Anthropology, or a related discipline.

🏖️ Benefits

• healthcare • a retirement savings program • paid sick time • paid personal time off • paid parental leave