Principal Presales Engineer, Product Specialist

🔥 0 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🔴 Lead

🔍 Pre-sales Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Partner closely with sales, solutions engineering, and enterprise strategists on complex, multi-product opportunities • Scope, design, and validate how complex multi-product solutions fit into client ecosystems • Help communicate the long-term Twilio vision to customers • Act as a subject-matter expert for Twilio AI, Voice, and Messaging • Advise customers on SMS, WhatsApp, RCS, and related capabilities • Support internal teams with product knowledge, enablement, and solution strategy • Design and validate scalable, secure, multi-product messaging architectures • Lead technical discussions covering APIs, webhooks, event-driven patterns, and integration best practices • Advise on deliverability, sender strategy, throughput, fallback logic, and failure handling across messaging channels • Partner with Sales, Solutions Engineers, and Enterprise Strategists to drive technical validation and secure technical wins • Share customer patterns, technical gaps, and emerging needs with Product and go-to-market teams to influence strategy and roadmap

🎯 Requirements

• Hands-on experience designing and validating Conversational AI or LLM-driven architectures, including integrating OpenAI, Dialogflow, or similar models via APIs • Experience leading pre-sales or solution architecture engagements, including scoping, design, and technical validation in both Portuguese and English • Strong background in API-based, event-driven systems • Hands-on experience using REST APIs and webhooks • Working knowledge of at least one backend language such as Node.js or Python • Prior software development or equivalent experience • Demonstrated expertise in messaging platforms, including throughput management, retry strategies, and deliverability optimization • Ability to communicate complex technical concepts clearly to technical and executive audiences • Strong collaboration and influencing skills across sales, engineering, and product stakeholders • Experience working in an overlay or specialist pre-sales capacity is desired • Experience collaborating with Product on roadmap or positioning is desired • Prior exposure to Twilio products or other CPaaS platforms is desired • Business-level proficiency in Spanish is desired

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • Support for employee volunteering and donation efforts • Remote-first work arrangement • Approximately 15% travel to connect in person with customers and colleagues