Reliability Architect

August 25

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Twilio

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Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

5001 - 10000 employees

📋 Description

• Who we are: At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. • Role summary: As an Architect in SRE, you will drive the technical strategy, vision and outcomes for Twilio’s Reliability Engineering organization. • Responsibilities: • Partner with senior technical leaders across Twilio to set and communicate the reliability strategy, translating business goals into measurable outcomes. • Influence company-wide architectural decisions while balancing long-term vision with near-term and compliance needs. • Lead the design, implementation, and operation of scalable solutions and paved roads that enable reliable, high-traffic services. • Influence company-wide architectural decisions to focus on availability, performance, resilience, and cost efficiency using Kubernetes, AWS, Terraform, and modern observability. • Ensure integrity and quality across the service lifecycle; design fault-tolerant architectures, incident response, disaster recovery, and capacity/cost management. • Collaborate with product and cross-functional teams to identify reliability risks and convert them into actionable designs, programs, and tooling. • Establish and champion reliability practices and drive systemic improvements. • Mentor and grow engineers and technical leaders • Track and apply emerging SRE, cloud, and large-scale systems best practices; introduce pragmatic innovations that improve reliability at scale.

🎯 Requirements

• Excellent generalist knowledge of software engineering and delivery. • In-depth understanding of the role of Reliability Engineering in a large and diverse SaaS organization. • Previous experience driving cross-org technical architecture outcomes. • Knowledge of cloud architecture, devops practices, and large-scale systems design with microservices. • Bachelor's or Master's degree in Computer Science, Engineering, or a related field (or equivalent experience). • 10+ years of experience in Reliability Engineering, DevOps, or Software Engineering roles with a focus on infrastructure, backend systems, and reliability. • Strong production experience, including operational management, scaling, partitioning strategies, and tuning for performance and reliability in high-scale environments. • Hands-on experience with Kubernetes (e.g., EKS), deploying and managing stateful services, and cloud services like AWS. • Proficiency in infrastructure-as-code tools such as Terraform or CloudFormation for automating infrastructure. • Expertise in observability tools (e.g., Prometheus, Grafana, Datadog) for monitoring distributed systems and setting up alerting. • Proficient in at least one programming language (e.g., Go, Python, Java) for building automation and tooling. • Experience designing incident response processes, SLOs/SLIs, runbooks, and participating in on-call rotations. • Experience running cross-functional post-incident reviews and driving improvements. • Strong understanding of distributed systems principles, including consensus, durability, throughput, and availability tradeoffs. • Proven track record of leading reliability improvements in data-intensive or mission-critical systems and collaborating with engineering teams. • Excellent problem-solving, analytical, verbal, and written communication skills, with the ability to work in cross-functional and distributed environments. • Demonstrated leadership in mentoring teams, influencing decisions, and balancing long-term objectives with short-term needs. • Excellent written and verbal communication skills. • Ability to influence and build effective working relationships with all levels of the organization.

🏖️ Benefits

• Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.