Senior Manager, Machine Learning

🕒 April 9

🏄 California, Connecticut, +4 more states – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote ☕ Washington – Remote

💵 $141.5k - $208k / year

⏰ Full Time

🟠 Senior

🤖 Machine Learning Engineer

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

📋 Description

• Manage and Mentor a team of talented Machine Learning and Data Engineers with various levels of experience and positively influencing their careers. • Partner with Product Managers and Architects to distill customer needs into actionable technical requirements and long-term roadmaps. • Ensure best engineering practices & oversee end-to-end execution of large-scale ML solutions with operational excellence. • Work with data platform teams to build robust, scalable batch and real-time data pipelines. • Work closely with the Fraud and Compliance Operations team and the Data Analytics team to identify and understand the ever-changing landscape of fraud vectors and then take action to keep up with new forms of fraud. • Work with other product and development teams to ensure that Twilio’s new and existing products incorporate anti-fraud efforts and publish the appropriate data to our fraud-fighting tools. • Advocate for agile processes, continuous integration (CI/CD), automated testing, and sophisticated model monitoring to minimize "toil." • Institute and maintain a rotating on-call incident escalation and response processes for the team. • Manage highly critical risk platform tools in the cloud. • Own reliability for the team’s services and participate in an on-call rotation. • Adapt to prioritizing multiple issues in a high-pressure environment. • Understand complex architectures and be comfortable working with multiple teams. • Conduct short term and long term planning to achieve team’s goals identifying both tactical and strategic commitments and gaps while performing capacity management and ruthless prioritization.

🎯 Requirements

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field. • 10–14+ years of total experience in machine learning /data engineering. • 5+ years of experience leading and managing engineering teams. • Proven track record of shipping and maintaining ML models in a fast-paced, production environment. • Experience developing highly-available full stack applications and distributed systems. • Languages: Expert proficiency in Python. Familiarity with Java or Scala is a plus. • ML Frameworks: Deep experience with PyTorch, TensorFlow, or Keras. • Data Tools: Experience with Kafka, Apache Spark, Hadoop, Presto, and DynamoDB. • Cloud Platforms: Significant experience with AWS (specifically SageMaker, EKS, or ECS). • Observability: Familiarity with tools like Datadog and Grafana.

🏖️ Benefits

• generous time-off • ample parental and wellness leave • healthcare • a retirement savings program