Staff Design Researcher

🔥 21 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $141.5k - $176.9k / year

⏰ Full Time

🔴 Lead

🔬 UX Researcher

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

📋 Description

• Define & Lead Research: Lead end-to-end qualitative and quantitative design research across early-stage, exploratory projects; rigorously uncover customer needs, pain points, and emerging trends • Strategy & Opportunity Framing: Provide thought leadership and frameworks that connect research findings to business and product strategy; help teams prioritize opportunities and guide decision-making • Synthesize Insights and communicate effectively: Distill complex data into clear, actionable narratives and frameworks for senior executives, product managers, and engineers • Drive Experimentation: Collaborate with Product and Design to rapidly test new hypotheses via concepts, prototypes, and MVPs • Customer Advocacy: Represent the voice of the customer in every conversation. Inspire teams to build solutions that surprise and delight customers

🎯 Requirements

• 5+ years of experience in design research, user research, or a related field—preferably with time spent in innovation or new product development environments. • Proven track record of leading ambiguous, zero-to-one research programs in fast-paced, high-growth tech companies. • Mastery of a wide array of research methods, from ethnography and contextual inquiry to co-creation workshops and rapid concept validation. • Experience with qualitative and quantitative data, and ability to easily switch between big-picture thinking and tactical execution. • Exceptional communication, storytelling, and influence skills—executive presence a must. • Passion for working on highly cross-functional teams and an entrepreneurial, “builder” mentality. • Bachelor’s or advanced degree in HCI, Design, Psychology, Anthropology, or a related discipline.

🏖️ Benefits

• competitive pay • generous time off • ample parental and wellness leave • healthcare • a retirement savings program