Staff Product Manager – Enterprise AI

🕒 May 13

🏄 California – Remote

🏄 California – Remote

💵 $155.5k - $228.7k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

📋 Description

• Define and execute the product roadmap for Enterprise AI spanning GTM and Corporate Functions • Lead cross-functional product development across multiple business domains • Build AI-powered solutions across Sales, Support, and Operations functions • Build AI-powered solutions across Finance, Legal, and HR functions • Leverage the Enterprise AI platform to build agentic solutions • Integrate with enterprise systems to deliver seamless AI experiences • Collaborate with business leaders to understand their strategic priorities and operational challenges • Drive adoption and enablement by working directly with end users and gathering feedback • Measure and communicate impact through clear metrics on productivity gains and efficiency improvements

🎯 Requirements

• 7+ years of product management experience at fast-paced technology companies • At least 3 years in GTM functions (sales operations, customer support, compliance/risk operations) and/or Corporate Functions (finance operations, legal tech, HR tech) • Deep understanding of at least two of the following domains: sales workflows and CRM systems, customer support operations and help desk platforms, compliance/risk operations and fraud detection systems, financial operations and ERP systems, legal operations and contract lifecycle management, HR operations and human capital management systems • Proven ability to build products that serve diverse user personas and use cases within a unified platform strategy • Strong technical fluency with AI/ML concepts, agentic systems, workflow automation, and conversational AI • Proficiency with SQL and ability to extract, analyze, and interpret data independently to inform product decisions • Excellent stakeholder management skills with experience influencing senior leaders and driving cross-functional alignment • Demonstrated success delivering measurable business impact through product innovation and operational efficiency • Bachelor's degree or equivalent experience

🏖️ Benefits

• Competitive pay • Generous time-off • Ample parental and wellness leave • Healthcare • A retirement savings program • Possible stock options and bonuses