Twilio
5001 - 10000 employees
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.
Staff Technical Account Manager, French Speaker
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇫🇷 French Required
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Twilio
5001 - 10000 employees
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.
📋 Description
• Function as a consistent point of contact for a named portfolio of Personalized accounts • Provide answers, share standard methodologies and solve the most complex technical issues that largest enterprise customers are facing • Act as a coordinator for escalated customer issues • Maintain customer promises by keeping tickets updated • Utilize feedback to improve customer experience and debugging strategies • Work closely with the product team and partners to improve customer satisfaction • Assist in preparation and execution of quarterly business reviews • Coordinate with internal and customer teams to ensure that the customer is getting the most value out of their subscription to Twilio products. • Document customer specific implementation context for use internally
🎯 Requirements
• 8+ years of experience in Technical Support Engineering, Personalized Support Engineering, Customer Success Engineering roles, or equivalent. • Fluent in French and English. • Deep understanding of the telecommunications industry. • Experience with large enterprise customers and their unique demands (at least 1 year), including experience in managing dedicated customer accounts. • Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience, with an interest in utilizing customer feedback to identify and drive improvements in our products. • Good knowledge of RESTful technology, previous work with APIs, and the ability to understand, solve, and troubleshoot issues with cloud solutions. • Comfortable in working with customers’ developers to troubleshoot their use of the Twilio helper libraries. • Skilled in solving network connectivity issues, with a solid understanding of TCP/UDP, the basics of SSL/TLS, and general network troubleshooting. • High competency in communicating complex technical issues and identifying patterns in customer experience for both technical and non-technical audiences via phone or email mediums. • Advanced time management skills, excellence in task prioritization, ability to work well under pressure, and evaluation of situational urgency. • Proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures. • An inquisitive mind to understand how things work, paired with a strong commitment to learning the ins and outs of a complicated technical product. • Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
🏖️ Benefits
• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program
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