Twilio
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.
5001 - 10000 employees
Staff Technical Account Manager, Italian Speaker
November 7
🗣️🇮🇹 Italian Required
Twilio
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.
5001 - 10000 employees
đź“‹ Description
• Function as a consistent point of contact for a named portfolio of Personalized accounts • Provide answers, share standard methodologies and solve the most complex technical issues that largest enterprise customers are facing • Act as a coordinator for escalated customer issues • Maintain customer promises by keeping tickets updated • Utilize feedback to improve customer experience and debugging strategies • Work closely with the product team and partners to improve customer satisfaction • Assist in preparation and execution of quarterly business reviews • Coordinate with internal and customer teams to ensure that the customer is getting the most value out of their subscription to Twilio products. • Document customer specific implementation context for use internally
🎯 Requirements
• 8+ years of experience in the Technical Support Engineering / Personalized Support Engineering / Customer Success Engineering roles or equivalent • Fluent in Italian and English • Ability to effectively communicate technical concepts and identify patterns in customer experience • Good knowledge of RESTful technology, previous work with APIs and ability to understand and solve issues with cloud solutions. • Skilled in solving network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS • Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries. • Understanding of network troubleshooting and telecommunications industry • Strong commitment to learning the ins and outs of a complicated technical product • Experience with large enterprise customers and their unique demands (at least 1 year)
🏖️ Benefits
• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program
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