Technical Account Manager

🔥 0 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Serve as the designated technical support engineering contact for strategic customers • Support customers during Central hours (9am to 6pm CT) • Work on customer-created cases and resolve complex technical problems • Provide proactive guidance and recommendations using Twilio technologies to reduce business-impacting downtime • Address customer issues and provide feedback to Product and Engineering teams • Work with customers’ and partners’ developers, architects, and support personnel to resolve complex problems • Collaborate with teammates and Product and Engineering through Slack • File JIRAs to report reproducible bugs • Understand customer trends, analyze patterns, drive improvements, and report observations to management • Occasionally travel for project or team in-person meetings • Potentially volunteer for holiday coverage on a stipend basis

🎯 Requirements

• 4+ years of relevant experience • Good knowledge of RESTful technology • Previous work with APIs • Ability to understand and troubleshoot issues with cloud solutions • Broad capabilities to troubleshoot server-side code: Java, Node.js, PHP, C#, and Python • Ability to troubleshoot client-side JavaScript • Good understanding of React and Redux • Skilled in troubleshooting network connectivity issues • Understanding of TCP/UDP and basics of SSL/TLS • High competency communicating complex technical issues to technical and non-technical audiences via phone or email • Comfortable working with customers’ developers to troubleshoot Twilio helper libraries • Advanced time management skills • Ability to work well under pressure • Proficiency developing troubleshooting-efficiency workflows while following standard processes and procedures • Excellence in task prioritization and evaluation of situational urgency • Experience managing dedicated customer accounts • Desired: Understanding of Telecoms and VOIP, including WebRTC and SIP

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • Holiday coverage stipend • Remote-first work arrangement • Support for employee volunteering and donation efforts

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