Twist Bioscience
Biotechnology • Science • Pharmaceuticals
Twist Bioscience is a biotechnology company that develops a proprietary semiconductor-based synthetic DNA manufacturing process. This innovative platform enables miniaturization of chemistry necessary for DNA synthesis, providing significant time and cost savings for customers. Twist offers a range of DNA-based products including gene synthesis, variant libraries, and next-generation sequencing (NGS) solutions. The company supports research across areas such as cancer research, infectious disease, and drug discovery, leveraging its capabilities to drive groundbreaking biological innovations. With a robust suite of tools and services, Twist Bioscience is at the forefront of advancing research in genomics, antibody discovery, and synthetic biology.
Customer Support Specialist, DNA Synthesis
Job not on LinkedIn
5 hours ago
Twist Bioscience
Biotechnology • Science • Pharmaceuticals
Twist Bioscience is a biotechnology company that develops a proprietary semiconductor-based synthetic DNA manufacturing process. This innovative platform enables miniaturization of chemistry necessary for DNA synthesis, providing significant time and cost savings for customers. Twist offers a range of DNA-based products including gene synthesis, variant libraries, and next-generation sequencing (NGS) solutions. The company supports research across areas such as cancer research, infectious disease, and drug discovery, leveraging its capabilities to drive groundbreaking biological innovations. With a robust suite of tools and services, Twist Bioscience is at the forefront of advancing research in genomics, antibody discovery, and synthetic biology.
📋 Description
• Respond to and resolve product, service, and order inquiries and problems via email, chat, and phone. • Perform product order intake across product lines by working with customers to obtain the necessary information or format. • Onboard custom vectors by obtaining and verifying the necessary information from the customer. • Provide information and guidance to help customers decide which product to buy and use our ecommerce website. • Stay current on the status of key account orders and provide proactive updates to internal stakeholders. • Generate sales quotes for sales reps within Salesforce’s quote to cash system. • Flexible work hours preferred; supporting different time zones.
🎯 Requirements
• Bachelor’s or Master’s degree in life sciences or related field and/or 3-4 years of work experience in biotech industry. • 2+ years of customer-facing experience. • Excellent verbal and written communication skills. • Attention to detail. • Able to multi-task, prioritize, and manage time effectively. • Strong computer skills, familiarity with Microsoft Office Suite and/or G-Suite, preferably including Salesforce and Zendesk.
🏖️ Benefits
• Health insurance • Flexible work hours
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