Technical Support Scientist, NGS

11 hours ago

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Twist Bioscience

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Biotechnology • Science • Pharmaceuticals

Twist Bioscience is a biotechnology company that develops a proprietary semiconductor-based synthetic DNA manufacturing process. This innovative platform enables miniaturization of chemistry necessary for DNA synthesis, providing significant time and cost savings for customers. Twist offers a range of DNA-based products including gene synthesis, variant libraries, and next-generation sequencing (NGS) solutions. The company supports research across areas such as cancer research, infectious disease, and drug discovery, leveraging its capabilities to drive groundbreaking biological innovations. With a robust suite of tools and services, Twist Bioscience is at the forefront of advancing research in genomics, antibody discovery, and synthetic biology.

501 - 1000 employees

Founded 2013

🧬 Biotechnology

🔬 Science

💊 Pharmaceuticals

📋 Description

• Provide clear, accurate, and solutions-oriented technical support via phone, email, and/or live chat to customers and field sales teams. • Ensure customer interactions promote Twist’s brand and create high customer loyalty and satisfaction. • Provide basic application support and perform troubleshooting for field sales teams and customers. • Assist in the development and implementation of plans to improve technical services and capabilities while working towards corporate/individual revenue and customer allegiance goals. • Effectively communicate competitive information and additional sales opportunities to Marketing and Field Sales. • Provide feedback to Production personnel for product improvements. • Track customer satisfaction and work to continually improve customer satisfaction. • Facilitate and participate in customer complaint troubleshooting with the Development and Production teams and other technical experts. • Participate and assist in technical training sessions, as needed.

🎯 Requirements

• Ph.D preferred or Master’s degree in Molecular Biology, Genetics, or related Life Sciences degree with 3-5 years of industry experience. • Requires an in-depth knowledge of synthetic DNA and molecular biology laboratory techniques; minimum of 3 years hands-on experience using NGS technologies. • Preferred Target Enrichment. • Must be able to communicate effectively with a wide variety of people and have strong interpersonal skills. • Excellent computer skills using Microsoft Office and G-Suite; experience with Salesforce and Customer Relationship Management and Enterprise Resource Planning software a plus. • Experience providing remote technical support a plus. • Flexible work hours are a requirement, this role supports different time zones.