TWO95 International, Inc
SaaS • Cybersecurity • Artificial Intelligence
TWO95 International, Inc. is a global leader in providing comprehensive IT solutions, specializing in generative AI, digital transformation, edge computing, and cybersecurity. With over 15 years of industry expertise, the company delivers tailored, flexible solutions to meet the unique needs of its clients across the globe. TWO95 International operates with a team of highly skilled analysts, architects, and software engineers who are dedicated to innovation and excellence. Headquartered in the US with offices in India, the company offers managed services that seamlessly integrate and support digital transformation efforts 24/7, acting as an extension of clients' IT teams. They also have a proven track record of supporting Fortune 500 companies, enhancing their operational efficiency and security posture through cutting-edge technology solutions. Their services include managed services, enterprise digital transformation, cybersecurity, and compliance with global best practices.
Customer Success Specialist
Job not on LinkedIn
October 31
🗣️🇨🇳 Chinese Required
TWO95 International, Inc
SaaS • Cybersecurity • Artificial Intelligence
TWO95 International, Inc. is a global leader in providing comprehensive IT solutions, specializing in generative AI, digital transformation, edge computing, and cybersecurity. With over 15 years of industry expertise, the company delivers tailored, flexible solutions to meet the unique needs of its clients across the globe. TWO95 International operates with a team of highly skilled analysts, architects, and software engineers who are dedicated to innovation and excellence. Headquartered in the US with offices in India, the company offers managed services that seamlessly integrate and support digital transformation efforts 24/7, acting as an extension of clients' IT teams. They also have a proven track record of supporting Fortune 500 companies, enhancing their operational efficiency and security posture through cutting-edge technology solutions. Their services include managed services, enterprise digital transformation, cybersecurity, and compliance with global best practices.
📋 Description
• Assist customers in placing online orders. • Provide support through phone calls. • Process payments securely. • Proactively support customers and maintain brand reputation. • Identify and escalate priority issues. • Collaborate with the team to improve customer support. • Maintain and improve service quality
🎯 Requirements
• Education: Bachelor's Degree, Diploma, or equivalent in any field. • Work Experience: At least 6 months in customer support; call center experience is advantageous but not mandatory. Fresh graduates can apply. • Language: B2 level proficiency in English. • Interpersonal Skills: Customer service-oriented, active listening, and ability to handle inquiries professionally. • Technical Skills: Typing speed of at least 40wpm with 90% accuracy. • Computer literate with proficiency in Microsoft Windows and Office.
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