Oracle Utilities Consultant – C2H

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October 31

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TWO95 International, Inc

WebsiteLinkedInAll Job Openings

SaaS • Cybersecurity • Artificial Intelligence

TWO95 International, Inc. is a global leader in providing comprehensive IT solutions, specializing in generative AI, digital transformation, edge computing, and cybersecurity. With over 15 years of industry expertise, the company delivers tailored, flexible solutions to meet the unique needs of its clients across the globe. TWO95 International operates with a team of highly skilled analysts, architects, and software engineers who are dedicated to innovation and excellence. Headquartered in the US with offices in India, the company offers managed services that seamlessly integrate and support digital transformation efforts 24/7, acting as an extension of clients' IT teams. They also have a proven track record of supporting Fortune 500 companies, enhancing their operational efficiency and security posture through cutting-edge technology solutions. Their services include managed services, enterprise digital transformation, cybersecurity, and compliance with global best practices.

51 - 200 employees

Founded 1993

☁️ SaaS

🔒 Cybersecurity

🤖 Artificial Intelligence

📋 Description

• Manage support ticket system • Provide support to business users including incident and problem management. • Evaluate, test, and approve monthly patches and quarterly releases; communicate changes to stakeholders. • Maintain and implement configuration changes to Oracle CCS. • Monitor system alerts and integration performance. • Maintain and update relevant training documentation and provide training on changes. • Maintain Oracle and BI Publisher reporting; develop new reports and update dashboards. • Support workgroup with utility industry knowledge. • Develop/enhance instructions or job aids as needed. • Assess, build, and update ‘RUN’ processes as needed. • Collaborate with internal teams to determine resolutions. • Contribute to customer knowledgebase. • Other duties as assigned by the Product Support Manager/Lead. • Experience in OIC (Oracle Integration Cloud) and File Manage Transfer.

🎯 Requirements

• Managing a support ticket system • Providing support to the business users including incident and problem management. • Evaluating, testing, and approving monthly patches and quarterly releases, and communicating changes to all impacted stakeholders. • Maintaining and implementing configuration changes to Oracle CCS. • Monitoring system alerts and integration performance. • Maintaining and updating relevant system and training documentation and providing training to the business on changes. • Maintaining Oracle and BI Publisher reporting, developing new reports, updating dashboard. • Supporting the workgroup with utility industry knowledge. • Knowledge Transfer: develop and/or enhance instructions or job aids as needed and through job involvement. • Assess and build and/or update ‘RUN’ processes as needed. • Collaborate with other teams internally as needed to determine the resolution. • Contribute to customer knowledgebase. • Other duties as assigned and determined by the Product Support Manager/Lead. • Have experience in OIC (Oracle Integration Cloud). • Have File Manage Transfer experience. • Strong CC&B and CCS Functional and Technical expertise. • 5+ years extensive hands-on experience developing customizations for Oracle Utilities Customer Care and Billing (CC&B) 2.6 application (2.7 a plus). • Extensive knowledge & experience on CC&B Java. • Experience working on UI Maps, BPA scripts, plug-ins, service scripts, BOs, service tasks etc. • Good knowledge on XAI/XSLT/XPath. • Responsible for the technical design and development including analysis, configuration and troubleshooting issues arising in CC&B application. • Good techno-functional knowledge of Oracle CC&B. • Good knowledge on OUAF framework. • Experience on PL/SQL development. • Minimum 3 years' Java experience. • Good understanding of CCB specific Java including Oracle Utilities SDK, Eclipse 3.7 and Hibernate Query Language, with experience writing high performance, multi-threaded, critical Java application extensions. • Should have broad functional knowledge of CC&B in at least 2-3 core functional areas (Billing, Payments, Credit & Collection, Financials) including good knowledge of CCB Configuration. • Oracle Utilities Customer Cloud Service Certified Implementation Specialist. • Oracle Utilities Customer Cloud Service Certified Implementation.

🏖️ Benefits

• Note: If interested please send your updated resume to rehana.j@two95intl.com and include your salary requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us. We look forward to hearing from you at the earliest!