Psychiatry Operations Associate

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Two Chairs

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

🧘 Wellness

💰 $23M Series B on 2019-08

Healthcare Insurance • Wellness

Two Chairs is a company that offers psychotherapy services with a focus on matching clients with the right therapist to build a strong therapeutic alliance. Currently serving California, Florida, and Washington, Two Chairs provides individual therapy through a combination of virtual and in-person sessions. The company emphasizes the importance of the client-therapist relationship and offers a structured matching process with licensed experts to understand each client's unique needs and preferences. With a diverse team of therapists representing over 90 areas of clinical expertise, Two Chairs is committed to providing personalized mental health care.

📋 Description

• Provide exceptional customer service to patients as they move through care, supporting entry into care and logistics throughout care. • Act as a liaison between patients and providers, ensuring clear and effective communication regarding treatment, appointments, and recommended follow up actions (i.e. labs) • Ensure the security and confidentiality of all patient and provider data in compliance with HIPAA and other regulatory standards. • Skillfully manage patients that are needing urgent support, including ensuring clients receive timely support with prescription issues or medication side effects from clinical team or other identified resources. • Provide general clinician support – assist clinicians with administrative, tooling, or patient-specific questions and/or duties • Enable providers to be able to operate at the top of their licenses by supporting on patient-specific tasks that don’t require medical licensure to complete such as obtaining medical records, completing prescription prior authorizations, finding local lab facilities, etc. • Monitor and manage operational workflows, ensuring compliance with organizational policies and procedures. • Always have an eye for scale and efficiency, specifically identify processes that can be optimized. • Develop and execute processes to save time for providers before and after appointments, such as ensuring client data is up to date • Identify workflows that are missing or could be improved • Work with cross-functional partners to design and implement new processes

🎯 Requirements

• Experience in a similar operations or support role, preferably in a tech or mental healthcare setting • Ability to multitask and prioritize duties to support delivery of high-quality patient experience. • Experience with working with medical providers, pharmacies, and labs • Experience with completing prescription prior authorizations and using supporting tools such as CoverMyMeds • Excellent written and verbal communication and interpersonal skills, with the ability to interact compassionately with clients and providers. • Demonstrated experience learning new tools, monitoring and optimizing business metrics, and building/iterating operational processes • Adaptable and skilled at maintaining focus and delivering in a rapidly changing and ambiguous environment. • Thrives in a rapidly changing environment, identifying opportunities to improve and navigate ambiguity in a rapidly changing environment while building a new service line. • Experience working on cross-functional projects and creating professional communications

🏖️ Benefits

• Equity in a high-growth start-up • Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day • Comprehensive medical, dental, and vision coverage • One-time $200 Work from Home reimbursement • 401(k) Retirement savings options • Annual $500 professional development stipend to support your professional development • Annual $500 subsidized company contribution to your healthcare FSA or HSA • Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle • Paid parental leave