Claims Administrator – Midshift

Job not on LinkedIn

🔥 6 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Claims Specialist

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twoconnect

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏥 Healthcare

⚖️ Legal

📦 Logistics

Healthcare • Legal • Logistics

Twoconnect is an outsourcing service provider specializing in tailored and scalable offshore staffing solutions for businesses in Australia and New Zealand. They offer expert HR consulting, talent sourcing, onboarding, and performance management to help companies build dedicated offshore teams in various industries, including accounting, IT, healthcare, and retail. With a focus on long-term partnerships, Twoconnect streamlines the recruitment and management of remote staff to enhance operational efficiencies and reduce costs.

📋 Description

• Actively chase, request, and gather information required for claims assessment and underwriting referrals. • Approve claims and communicate outcomes clearly to customers. • Communicate claim decline decisions professionally and sensitively. • Respond to claim enquiries via phone and email. • Answer and resolve inbound customer queries. • Maintain communication with customers, veterinary practices, and other third parties to obtain information and progress claims. • Meet customer satisfaction, company service, and regulatory standards. • Produce high-quality documentation and maintain accurate records in internal systems. • Complete administrative tasks with strong attention to detail. • Complete daily tasks timely using problem-solving skills. • Meet team SLA and KPI targets. • Maintain comprehensive knowledge of company products. • Undertake regular learning and development in line with company and FCA requirements. • Share knowledge and expertise with colleagues. • Support other departments when required. • Identify and contribute to improvements in operational claims processes. • Perform other position-level duties as they arise.

🎯 Requirements

• Tertiary qualification in Business Administration, Office Administration, Communications, or a related discipline, or relevant work experience, is essential. • Proven experience in a customer service or administrative role is essential. • Insurance and claims experience is advantageous but not essential. • Strong written and verbal communication skills, with the ability to handle sensitive situations professionally, are essential. • High level of attention to detail and accuracy is essential. • Strong organisational and time-management skills are essential. • Ability to manage multiple tasks and meet deadlines is essential. • Problem-solving mindset with a proactive approach is essential. • Ability to work both independently and collaboratively within a team environment is essential. • Competency in using internal systems and Microsoft Office applications is essential. • Willingness to learn and maintain knowledge of company products and regulatory requirements is essential.

🏖️ Benefits

• Permanent work from home • Monday–Friday: 3:00 PM – 12:00 AM PHT or 4:00 PM – 1:00 AM PHT (adjustments will be made for daylight saving time) • HMO with 2 free dependents and medical reimbursements • Government-mandated benefits • Opportunities to work with leading companies in Australia, New Zealand, the United States, the United Kingdom and Europe • Training programmes for career development • Engaging company outings, team activities and wellness sessions • Supportive, inclusive culture • Dedicated managers focused on your growth and success • Competitive pay and benefits • Additional entitlements • Structured career development programs • Equal opportunity and inclusive workplace