Twoconnect
HR Tech • B2B • Marketplace
Twoconnect is an outsourcing service provider specializing in tailored and scalable offshore staffing solutions for businesses in Australia and New Zealand. They offer expert HR consulting, talent sourcing, onboarding, and performance management to help companies build dedicated offshore teams in various industries, including accounting, IT, healthcare, and retail. With a focus on long-term partnerships, Twoconnect streamlines the recruitment and management of remote staff to enhance operational efficiencies and reduce costs.
E-Commerce Specialist, Marketplace Moderator
November 21
Twoconnect
HR Tech • B2B • Marketplace
Twoconnect is an outsourcing service provider specializing in tailored and scalable offshore staffing solutions for businesses in Australia and New Zealand. They offer expert HR consulting, talent sourcing, onboarding, and performance management to help companies build dedicated offshore teams in various industries, including accounting, IT, healthcare, and retail. With a focus on long-term partnerships, Twoconnect streamlines the recruitment and management of remote staff to enhance operational efficiencies and reduce costs.
📋 Description
• Manage day-to-day ecommerce operations across Shopify and multiple marketplaces (Amazon, eBay, Lazada, etc.), ensuring accurate product listings, pricing, and inventory levels. • Monitor marketplace compliance, resolving listing or policy issues promptly to maintain account health and sales performance. • Oversee the Shopify store, ensuring seamless functionality, optimized user experience, and timely updates to products, collections, and promotional content. • Process and track customer orders across all channels, coordinating with logistics and suppliers to ensure accurate and on-time delivery. • Handle customer inquiries, returns, and order-related issues professionally to maintain high customer satisfaction. • Support marketing initiatives, including campaign execution, SEO-optimized content creation, and promotions to boost traffic and sales. • Analyze sales data, customer behavior, and marketplace trends to recommend improvements in listings, pricing strategies, and the overall buying journey. • Provide regular performance reports and collaborate with internal teams (marketing, logistics, design, IT) to drive ecommerce growth. • Stay up to date with industry trends and platform changes to maintain competitiveness and ensure best practices are applied.
🎯 Requirements
• Bachelor’s degree in Business, Marketing, Ecommerce, or a related field (required). • Minimum 3+ years of proven experience managing ecommerce operations across Shopify and major marketplaces (Amazon, eBay, Lazada, etc.). • Strong knowledge of order management, online merchandising, and ecommerce best practices, including SEO for ecommerce and conversion optimization. • Experience in supporting end-to-end marketing campaigns, content creation, and enhancing digital customer journeys. • High proficiency in Shopify (including Shopify 2.0), marketplace seller dashboards, and third-party integrations. • Skilled in using data analytics tools, reporting dashboards, and Microsoft Office Suite to track performance and make data-driven decisions. • Excellent problem-solving, organizational, and communication skills with a keen eye for detail and accuracy. • Ability to multitask and prioritize effectively in a fast-paced, deadline-driven environment. • Knowledge of digital marketing channels (Google Ads, Facebook Ads, email automation) is highly advantageous. • Demonstrated ability to collaborate across departments (marketing, logistics, design, and IT) to deliver results-driven ecommerce solutions.
🏖️ Benefits
• Work from home • Mon - Fri: 7:00 AM – 4:00 PM PHT(*adjustments will be made for daylight saving time*) • HMO with 1 free dependent and medical reimbursements • Government-mandated benefits • Work from home allowances • Opportunities to work with leading companies in Australia and beyond • Training programmes for career development • Engaging company outings, team activities and wellness sessions • Supportive, inclusive culture • Dedicated managers focused on your growth and success
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